Re: Error Message 5013,3

SUBASH_PRABU · ‎05-31-2011

Hi

Please follow the below Instructions to make the File Extensions Visible and then change that Files extension to .reg

If you are using Windows7/Windows Vista:

Open My Computer

Click “Organize”, then click “Folder and search options”.

Click the “View” tab. Scroll down until you see “Hide extensions for known file types”, un-check this line here by clicking on the check box.

Click “OK” and now your file extensions will now longer be hidden.

if you are using Windows XP:

Open My Computer

Select the View menu, & then select Options.

On the View tab, uncheck the box next to Hide file extensions for known file types.

Try this and let me know. If you've difficulties in following the Instructions at any point of you can contact our Support.

ShariDunn · ‎05-04-2012

i tried following your instructions and do not have a BFE entry in my registry.

I am on a win 7 x64 home premium hp pavilion. i am using Norton Security Suite version 5.2.1.3, Media SKU 21164128, Current SKU 21164128. This came from my internet providor, Comcast. And up until windows updated on the 11th, everything was working fine.

I followed your instructions and do not have a BFE entry in my registry, and also do not have a service labeled Base-Filtering Engine.

I still truly believe this is a conflict between windows and the norton update since 5.1.0.29 because prior to that norton update, everything was perfect.

I even made sure the file extensions were not hidden to find the .reg files, and still I get that same error 5013,3. I have run that NPE.exe in regular mode as well as safe mode w/networking. nothing comes up wrong.

I have done a system restore to prior to 4/11 and still I get that same error.... which makes me believe it is a norton / windows conflict error.

Perhaps Symantic should get their heads with the Windows guyz to figure this out....

this should have been resolved by Symantic by now, nearly a whole MONTH later! and I USED TO be a computer geek but left when XP came out due to health issues. And here I find myself fixing issues that the companies who produce the softwares SHOULD be doing.

and the ONLY reason why I replied is that you seem to feel your answer is the get-all in fixing it, but alas IT DOES NOT.

Seeing as you work for Symantic, perhaps back to the drawing board since this issue is aparently NOT working.

no need to reply as I'm sick of this whole ordeal.

kitkatz · ‎05-13-2012

Using NIS 2012 on Win7 Ultimate. Recently started getting this pop-up error message. Read several posts re this and none helped. Did not have Base Filtering Engine under "Services nor was there a BFE file in the registry.. Googled BFE missing and got following link.

http://www.hageltech.com/blog/2012/02/07/base-filtering-engine-problems.html

Can download the BFE.reg file for Win7 or vista from above site. Save it and once downloaded, run the .reg file & adds it to the registry (if missing) or repairs it. Follow instructions from above link to give "permissions to everyone". After did this, rebooted

puter and the "Base Filtering Engine" was now under "Services" and auto set to run automatically. Did not have to uninstall Norton to do this or run the Power Eraser program.

No more pop-up error when using Norton. Hope this helps others with same problem.

sptz909 · ‎06-07-2012

Subash,

I saved the REG file to my desktop. I did run it (by clcking "OK" to allow Registry Editor to change files on my computer).

A very quick dialog window popped-up and disappeared. Thus, I assumed something happened in the background.

I did the "RUN" function and typed "REGEDIT."

Nothing happens. The computer appears to "think about it" for a split second, but no windows pop-up.

I can never get to steps 7-thru-10.

I have gone to "services.msc" to view the services avail. BFE still does NOT appear.

I've restarted my PC multiple times after running the BFE.reg file multiple times. No luck.

Thanks,

Ray

SUBASH_PRABU · ‎05-31-2011

Hi Ray Please create a New Administrator Account and then try to open Regedit . Let us know how it goes.

dufferbj · ‎06-17-2012

Ya'all know what? No. No, I'm not paying for a product that then requires me to go tinkering around in my laptop in order to make it work properly. It appears that you all have had this error for years and you can't fix it? How the eff do you expect me to trust your programming then to protect my laptop?

Here's what I want: I want a simple method by which to get my money back so that I can buy a product that actually works when I install it.

and in a perfect world, how about you all post a warning that this product does not work for Windows 7 under these conditions.....

I am not paying for the privilege of troubleshooting your product and neither should anyone else.

angel33360 · ‎06-20-2012

Ok first let me say that the BFE install, the NPE.exe and then the virus scan after all that worked so far. At least I haven't had the window pop up since I followed the steps to run the NPE (Norton Power Eraser) and then followed the install of the (BFE) Base Filtering Engine. Not holding my breath it fixed it but we'll see. Anyway here's my beef about this problem. I called the Norton Live Support number and waited for 20 minutes on hold until some foreign speaking dingbat that knows nothing about anything other than to ask a bunch of stupid questions pertaining to my operating system, my name, what Norton product I have and my email address. Anyway if I buy ANY product and it states that I am entited to a year of FREE support for the product, that is exactly what I expect to get with the product I just purchased.

I realize that Norton has the unrelenting task of discovering and fixing viruses all the time on a 24/7 basis since the evil and destuctive computer nerds out there have nothing better to do with their time than to screw with the rest of us and our computers, but when I am told that this 5013,3 error message must be sent to Norton's "extended" service technicians and that there will be a fee for this transfer from the miniscule question asking pest that answered the support line to these super Norton heroes that have all the answers to how to truly fix the Norton products, I had to ask the pest this simple question, "Why am I being charged a fee to be transferred to the super Norton heroes when my product said I was entitled to "FREE" support for it?" Now I am not the sharpest knife in the drawer by any means, but I am smart enough to know that if a company says I have FREE support for their product, then that is EXACTLY what I expect and so does EVERYONE else who buys their product. We don't expect to be told that our FREE support is limited to the simplified morons that simply ask a bunch of questions and do nothing to help resolve the issue you originally called about, except to tell you that you are going to be CHARGED to get your problem fixed. Norton, rid us all of the simplified morons that answer your tech support lines and ask nothing but questions and replace them with people who actually know how to fix your programs and for FREE as you state we are entitled to when we purchase your products!!!!!!!!!!!!!

SendOfJive · ‎02-07-2009

angel33360 wrote:
I called the Norton Live Support number and waited for 20 minutes on hold until some foreign speaking dingbat that knows nothing about anything other than to ask a bunch of stupid questions pertaining to my operating system, my name, what Norton product I have and my email address.

It sounds like you may have called NortonLive Services, which provides technical assistance as a paid service to anyone, rather than Norton Customer Support, which offers free product support for Norton customers. Norton VIrus Removal, unless you buy one of the new product/service packages like Norton One, is always fee based, but technical help with your product should be free.

Mherr78 · ‎06-23-2012

Can someone please help? Ok, so I can't find the Base Filtering Engine service, so I tried contacting Microsoft support, but it didn't help much. Also, I can't seem to turn on my firewall. Due to some error/virus.

This is depressing D;