07-21-2012 09:30 AM
07-21-2012 06:22 PM
I keep getting this error message and have followed nortons instructions with the removal tool and it keeps occurring. Not only does it stop norton working but it stops the whole computer. I've paid a lot of money for a product that's causing me nothing but grief!!! I'd appreciate any help
Is this the instrucions you followed?
I not then tell us exactly which instructions you followed. For example - uninstalled via Control Panel, ran the Norton removal Tool and tried to reinstall etc.
If so and no joy, then please click on Sup[port and the Get Support from the dropdown menu. Let it scan you system and see if there is anything it can fix.
We'll be waiting on your answers.
07-22-2012 12:37 AM
07-22-2012 05:36 AM
That's the link I followed and have done 3 or more time as the error keeps occurring. I've also just followed that link and norton hasn't reinstalled once it's turn on leaving my computer at risk.
OK thanks for the info - have you tried the Support and then Get Support? Did the scan turnup anything? If you have tried it with no joy, then I would suggest a clean insatll of N 360 as follows:
If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a fresh copy of N 360.
Please remove the copy of N 360 you have installed, using the Control Panel uninstall via Add/Remove or Programs & Features.
Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp
Download a fresh copy and install:
Once installation is complete, open N 360 and manually Run LiveUpdate as many times as necessary for it to respond "no more updates found". If a reboot is requested, reboot and then continue to Run LiveUpdate until it responds "no more updates found" and then reboot one last time.
Once totally updated, don't forget to Restore/Import your ID Safe data.
Just for imformational purposes, the Norton Removal Tool is a different tool than the Norton Remove and Reinstall Tool you previously ran. It is used in the case of a failed or corrupted install.
Please keep us posted.
07-26-2012 07:56 AM
Which was the previous security product you used?
Do you have any programs installed from Rapport or Trend micro?
Do you have any other security products other than Norton?