06-29-2012 11:04 AM - edited 06-29-2012 11:05 AM
Right after I restart my computer(dell), there's a pop up window of Norton Autofix said Norton 360 has encountered an error. Error: 5013, 3. So I opened up Open Support Web Site and I followed the steps they provide. But I couldn't find Base Filtering Engine. So can anyone help me?
And Norton always notified many risks message 8000000.@ (Hacktool.Rootkit) detected by Auto-Protect and services.exe(Trojan.Patchep!sys) detected by Auto-Protect. Does it mean my computer being infected?
Windows 7 Home Premium (Dell)
06-29-2012 01:48 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Norton is being blocked / interfered.
Do you have a Flash Drive??