02-07-2012 02:40 PM
Hi i keep getting error message 8504,104. I have tried the NPE, but it is now on my screen and i cant open or get out of it. I also cant turn my computer off. Can anybody help me
02-07-2012 03:01 PM
if you can turn the machine off any ways, just push the power button for some seconds and the machine will turn off. But save everything before you do it!!!!!!!!!!!!!! It is not a normal way to turn off the machine, if you don't save your stuff they can be lost.
After that please turn you machine on, and boot into Safe Mode, and at first do a Full System Scan:
1. Restart your PC
2. Before the Windows logo press F8 until you see a list
3. Select Safe Mode, and hit enter
4. When Windows is loaded, open the Norton product, and run a Full System Scan.
Let us know the results.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v18.104.22.168, Norton Utilities 16, Symantec System Recovery 2013