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Newbie
tingsirie
Posts: 1
Registered: ‎09-30-2011
Accepted Solution

Error message

I have Norton 360  and two days ago this error message started to appear when I try to run a scan.

 

"An error has occurred with Norton Internet Security

Error 3038,104"

 

Clicking the One-Click Support option says that an error has been fixed and that I should restart.  I have tried this but it makes no difference.

 

I have been using Norton without problem since I renewed in November 2010.  I have tried downloading the 20110122-003-v5i32.exe file as suggested on the website but this has not helped.  Any help would be appreciated. (I have have Windows Vista and a 32 bit

 

Paul

DistEd2
Posts: 1,965
Kudos: 413
Solutions: 81
Registered: ‎08-11-2011

Re: Error message

Hi, Paul,

 

Back in February, Yank found a prior solution for exactly the same problem that worked:

 

http://community.norton.com/t5/Norton-Internet-Security-Norton/Error-3038-104/m-p/384696

 

Please let us know whether this works for you also.