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Visitor
rcrook
Posts: 6
Registered: ‎01-03-2010

Error "tv_ConfigMgrErr24" reported by Symantec Network filter driver

[ Edited ]

1. How do I fix this?  "Symantec Network Security Intermediate Filter Driver, is reporting "tv_ConfigMgrErr24". This device will not be available until the issue is resolved. The Plug and Play ID for this device is ROOT\LEGACY_SYMIM\0000."

 

2. How do I contact tech support via email?

 

<<edit: subject edited for clarity>>

Message Edited by JerryM on 01-04-2010 08:44 PM
floplot
Posts: 10,608
Topics: 218
Kudos: 2,055
Solutions: 367
Registered: ‎04-11-2009

Re: error message

Hi recrook

 

Welcome to the Norton Users Discussion Forum

 

You can try and contact Norton Tech support from this link. If you are successful, please come back and let us know how you make out. Thanks.

 

http://www.symantec.com/norton/support/dtree.jsp?pvid=

Success always occurs in private and failure in full view.




Visitor
rcrook
Posts: 6
Registered: ‎01-03-2010

Re: error message

Can someone please answer question #1 on my post please. I really need question #1 answered.
dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: error message

What Norton product do you have installed?  What version is it (version information is available under Help & Support > About in the form of ##.##.##.### ; for example 3.0.0.135)?  Was this product an upgrade from an older Norton product?
Win7 x32 SP1
Visitor
rcrook
Posts: 6
Registered: ‎01-03-2010

Re: error message

I have norton 360 version 3.5.2.11 installed. The norton 360 I have installed is a retail version purchased from Best Buy. My OS is windows 7. I have a Dell XPS M1710 laptop with 2 Gig of memory.
Visitor
rcrook
Posts: 6
Registered: ‎01-03-2010

Re: Error "tv_ConfigMgrErr24" reported by Symantec Network filter driver

Hello,

 

I fixed this by opening Device Manager, selecting hidden devices under view and uninstalling the driver and restarting the compuer.