10-26-2011 10:16 PM
I am trying to send an 18Mb Spreadsheet that is zipped using WinZip, from Outlook 2010. When the recipient receives the email the file is stripped and the message reads:
This message has been processed by Symantec's AntiVirus Technology.
[Filename].xls was deleted because it is too large.
For more information on antivirus tips and technology, visit http://ses.symantec.com/
Please let me know if there is a setting I can change in Norton 360? I keep ending up having to "talk with Nathan" who doesn't understand me! :(
10-26-2011 11:00 PM - edited 10-26-2011 11:09 PM
Norton consumer products don't add messages to emails. Either your ISP or the recipiants is using the commercial version of Symantec AV to scan the mail.
Norton and Symantec products don't care how big a file may be, if the file is being stripped then it's being done by one of the ISP's involved. You could verify that by disabling your outgoing email scanning, I'm sure the results would be the same.
How big is the file compressed?
Edit- First try sending the attachment to yourself. If you can send and recieve it and it comes back without any messages then the problem is not on your end. Then maybe your recipiant has another email address you can try.
10-27-2011 06:00 AM
...and if the problem is with the ISP/email provider at your end, you might be able to get the file through successfully by sending it from a different e-mail account, if you have one.
10-27-2011 10:05 AM
A very large file can also be uploaded to one of the free sharing sights, passworded, and just the link and password forwarded to the correct address.