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Visitor
chgodonnie
Posts: 5
Registered: ‎07-23-2012

FBI MONEYPAK VIRUS

We have Norton 360. My son, in another state, has the FBI Moneypak Virus, he cannot do anything, even his desktop, or Norton disappears in a few seconds and the virus starts flashing it's warning to send $200 or the FBI will arrest him in 72 hours or less.

 

Neither one of us is computer literate. Both newbies. I tried to follow the instructions given to another person infected with this virus but it was beyond our range of comprehension.

 

Could someone please walk us thru the steps in full detail so we can break the strangle hold it has on his computer. He has a laptop with Windows 7, I have a desk top with Windows XP. Best Buy wants $200 to fix it, good for a year on all 3 computers linked by Norton. We are both wondering why Norton did not/could not stop this virus. Isn't that what it's supposed to do?

 

We both would be very, very grateful for some instructions with !st graders in mind. LOL, no I mean it.

 

Thank you for listening.

dickevans
Posts: 12,319
Registered: ‎04-08-2008

Re: FBI MONEYPAK VIRUS

Welcome,

Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.

The links

http://www.bleepingcomputer.com
http://www.geekstogo.com/forum/
http://www.cybertechhelp.com/forums/
http://forums.whatthetech.com/

Thanks

PS: No single security product is able to protect you from every threat that comes down the pike all of the time. It's a fact that we have to live with. Keeping the OS and the security software current help as does keeping the chair/keyboard interface fully engaged. Staying away from questionable sites may also improve security.

I'm not sure that the process can be done through a third party. It would be much more reasonable if your son could log in here and work directly with Quads.

If that isn't possible it might be better to send him the links shown above and let him connect with one of the specialists there and get his system back in order. It is a one-on-one process and takes some time, even when the directions are followed exactly, as they must be in order to accomplish the job.

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Bot Obliterator
Quads
Posts: 16,528
Registered: ‎07-21-2008

Re: FBI MONEYPAK VIRUS

Whick system is infected,   Windows 7 or the XP one??

 

Quads

Visitor
chgodonnie
Posts: 5
Registered: ‎07-23-2012

Re: FBI MONEYPAK VIRUS

Windows 7

 

 

Bot Obliterator
Quads
Posts: 16,528
Registered: ‎07-21-2008

Re: FBI MONEYPAK VIRUS

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Do you have a Flash Drive?

And is your Windows 32 bit and 64 bit??

 

Quads

Visitor
chgodonnie
Posts: 5
Registered: ‎07-23-2012

Re: FBI MONEYPAK VIRUS

Quads,

 

Sorry for the delay, thought I would get email if you answered, finally decided to look on here and found it. I called son and told him to get a flash drive as he does not have one and also to see if he can find if it's a 32 or 64 bit on any of the paper work.  Told him to look on bottom of laptop too altho I have no idea if there's any info even there.

 

Since he cannot "get on" the computer for even 5 seconds without the virus popping up and taking over, searching for anything on it is impossible.

 

To make matters even worst,  his A/C went out, it's 101 and he works outside so he's spending the night with his g/f but will get a flash drive while  there.

 

Again, sorry about the delay.

chgodonnie

Bot Obliterator
Quads
Posts: 16,528
Registered: ‎07-21-2008

Re: FBI MONEYPAK VIRUS

[ Edited ]

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient.   I am  trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update.  I use the boards in reverse to what is seen

 

Go here on Windows 7 systems

 

Control Panel\System and Security\System

 

 

Quads

Visitor
chgodonnie
Posts: 5
Registered: ‎07-23-2012

Re: FBI MONEYPAK VIRUS

He now has a flash drive. His Windows 7 is a 64 bit.

 

He has Comcast service and found when he unplugs the modem he CAN get to his desktop w/o the FBI Moneypak popping up. Of course nothing requiring the web is possible tho.  

Bot Obliterator
Quads
Posts: 16,528
Registered: ‎07-21-2008

Re: FBI MONEYPAK VIRUS

Step 1

 

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/  Download the 64 bit version


Transfer it on to the Flash Drive

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your portable hard drive
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Pleaseattach the log in  your reply back..

 

Quads

Newbie
MelissaRice
Posts: 2
Registered: ‎08-05-2012

Re: FBI MONEYPAK VIRUS

I found this page the most useful for removing FBI Moneypak: 

 

http://botcrawl.com/how-to-remove-the-fbi-moneypak-ransomware-virus-fake-fbi-malware-removal/

 

It has the most options and most description from everything else on the internet and videos too.

 

Hope it helps!