07-23-2012 06:22 PM
We have Norton 360. My son, in another state, has the FBI Moneypak Virus, he cannot do anything, even his desktop, or Norton disappears in a few seconds and the virus starts flashing it's warning to send $200 or the FBI will arrest him in 72 hours or less.
Neither one of us is computer literate. Both newbies. I tried to follow the instructions given to another person infected with this virus but it was beyond our range of comprehension.
Could someone please walk us thru the steps in full detail so we can break the strangle hold it has on his computer. He has a laptop with Windows 7, I have a desk top with Windows XP. Best Buy wants $200 to fix it, good for a year on all 3 computers linked by Norton. We are both wondering why Norton did not/could not stop this virus. Isn't that what it's supposed to do?
We both would be very, very grateful for some instructions with !st graders in mind. LOL, no I mean it.
Thank you for listening.
07-23-2012 07:13 PM
Sorry we're meeting under these circumstances. I can recommend only two solutions. The first is to wait for user, volunteer Quads to see your message and respond. The other is to go to one of the sites listed below and work with only one of their experts. The rule is the same in all cases. You finish with the one that started the process. It is individual and please, no self-help fixes while you wait. They will only complicate the process.
PS: No single security product is able to protect you from every threat that comes down the pike all of the time. It's a fact that we have to live with. Keeping the OS and the security software current help as does keeping the chair/keyboard interface fully engaged. Staying away from questionable sites may also improve security.
I'm not sure that the process can be done through a third party. It would be much more reasonable if your son could log in here and work directly with Quads.
If that isn't possible it might be better to send him the links shown above and let him connect with one of the specialists there and get his system back in order. It is a one-on-one process and takes some time, even when the directions are followed exactly, as they must be in order to accomplish the job.
Keep us posted
07-24-2012 12:56 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive?
And is your Windows 32 bit and 64 bit??
07-25-2012 03:49 PM
Sorry for the delay, thought I would get email if you answered, finally decided to look on here and found it. I called son and told him to get a flash drive as he does not have one and also to see if he can find if it's a 32 or 64 bit on any of the paper work. Told him to look on bottom of laptop too altho I have no idea if there's any info even there.
Since he cannot "get on" the computer for even 5 seconds without the virus popping up and taking over, searching for anything on it is impossible.
To make matters even worst, his A/C went out, it's 101 and he works outside so he's spending the night with his g/f but will get a flash drive while there.
Again, sorry about the delay.
07-25-2012 03:58 PM - edited 07-25-2012 04:00 PM
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Go here on Windows 7 systems
Control Panel\System and Security\System
07-28-2012 12:32 PM
He now has a flash drive. His Windows 7 is a 64 bit.
He has Comcast service and found when he unplugs the modem he CAN get to his desktop w/o the FBI Moneypak popping up. Of course nothing requiring the web is possible tho.
07-28-2012 08:34 PM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
08-05-2012 08:44 PM
I found this page the most useful for removing FBI Moneypak:
It has the most options and most description from everything else on the internet and videos too.
Hope it helps!