10-03-2012 09:16 AM
Hi, working on my husbands computer. Yesterday, somehow, he picked up the FBI virus ( I think it was yesterday as it did not show up until then ). Tried scanning with Norton while in safe mode and got nothing so figured it was still too new. Restarted in safe mode and restored to previous version dated 9-28 or 29 can't remember which without looking it up again. When computer restarted it seemed okay. I opened the internet and left it there and nothing. Then this morning when he got up it was back. He did nothing but clear the screensaver and it was there. It was NOT there when I went to bed about 12am because I checked his computer.
I could try restoring again... but if the same thing happens I will still be where I am now... so am asking for help removing this virus instead. I did run Power Eraser... downloaded in safe mode and ran it... as it had to reboot I let it and let it boot up normally. I had a long enough window to start the scan before the FBI window popped up. I waited several minutes hoping the Eraser was running in the background. Then I hit the on/off button to restart the computer. As the screen cleared I could see that the scan had finished but it flashed off to quick to see results. I went back in - in safe mode and did it again choosing not to run the same scan, picking instead the one where it did not restart. Ran it - results "CLEAN".
This pc is an Acer running XP Pro - has all the latest updates including service pack 3 from what I understand - it was in the shop about 3 months ago with a virus I could not clean and to replace the hard drive which was going out. They reinstalled everything and updated and I reinstalled Norton when we got it home.
I saw QUADS note about not using the help in other threads instead posting and letting him help you directly so I am posting and hoping for a relatively quick response.
Using Norton 360 -
I came on in safe mode a few minutes ago and while reading posts here the computer restarted itself. Not sure if it was the FBI virus or what. So far I've been here a little longer and not been booted.
Anyway... any help would be greatly appreciated! Thanks
Solved! Go to Solution.
10-03-2012 05:13 PM
Computer is still running in safe mode with networking. Using it now to send this. Except for that one reboot it hasn't done anything strange. I know the virus needs removing and you said to wait on you so I have. Except for those things listed in my original post I've done nothing and I did those before I found these posts. :/
So what's next?
10-03-2012 05:28 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Safe Mode with Networking
Download OTL http://www.bleepingcomputer.com/download/otl/ On to the Desktop
Start OTL, (Right click and from the menu choose "Rin as Administrator")
Click the Scan All Users checkbox.
Change file age to 60 days
An OTL.txt and extras.txt will be created. To attach back in a post
10-03-2012 05:37 PM
Okay :) Got it downloaded and tried to run as Admin but says it can't run in safe mode. Do I reboot and let it boot normally and try it... hoping to get it run before the lockdown? Please advise
Thanks!!!! so much for you help
10-03-2012 06:35 PM
Just a Heads up a quick look at the log, You have more than you can see to deal with, including what ever happend to Norton, It may be due to the product update.
It is not going to be a one program on script fix for instance it looks like you have 2 variants of zeroaccess rootkit and usermode also.