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Newbie
rob_seddon
Posts: 2
Registered: ‎08-17-2008

Facebook Blockages

[ Edited ]

Up until recently, I have been able to access all applications on facebook, even those which advise that some have problems with Norton and to disable it if users want to use the applications, however, I cannot access 'Top friends' as when I do, I get the symantec error message as cut and pasted below...but when I turn off the 'phishing' on my Norton 360, I can access it. Why is it being picked up and shown as a 'fraudulent site' by my Norton now, when it wasn't before...why is Norton blocking it?

 

Link

 

 

Thanks

 

Rob

Message Edited by Tony_Weiss on 08-18-2008 03:12 PM
Super Spam Squasher
cgoldman
Posts: 2,929
Registered: ‎06-25-2008

Re: Facebook Blockages

In order to see your problem do I need to have a facebook account? The link took me to a sign up page for facebook. Is there a direct URL to see your problem please?
Phishing Phryer
johna
Posts: 918
Registered: ‎07-01-2008

Re: Facebook Blockages

[ Edited ]

Hi Rob

 

There have been documented instances of where Norton blocks certain Facebook apps, from what I have read these are being picked up as instances of Intrusion Protection. Can you have a look in Settings>Virus & Spyware Protection>Quarantine and see if any instances of Intrusion Protection are listed with the app name. If they are there, you can add these to the File Exclusions list.

 

Alternately, try  going to 'Threat Categories' in the same window, and untick all boxes, then try and run the app in Facebook again, and see if it is still blocked. If not, go back and tick the entries one by one and test, this way you can narrow down which one is setting off the alarm and blocking the facebook app/s, and leave it unchecked. This is going to leave you unprotected for any instances of these risks, so use with discretion.

 

You should report the exact apps or url's that are being blocked to Symantec False Positive Report, here and here, and they should fix it.

 

Please let us know how you get on.

Message Edited by johna on 08-22-2008 02:47 PM
Newbie
rob_seddon
Posts: 2
Registered: ‎08-17-2008

Re: Facebook Blockages

I assume you may need an account.  Given the increasing amount of false blockages, perhaps it is worth Norton registering an investigative account with the site.  This would perhaps be mutually beneficial as Norton/Symantec could iron out any false activations and people would not continue to leave Facebbok as a result of these.  I will try the alternative solutions also given and see if this rectifies the situation.  Thanks.
Newbie
arvald
Posts: 1
Registered: ‎08-22-2008

Re: Facebook Blockages

johna had it dead on... it is in the location he mentioned and is HTTP: Facebook Phishing attempt

 

I think it is caused by one of the advertisers since it seemed random to me when it came up.

Phishing Phryer
johna
Posts: 918
Registered: ‎07-01-2008

Re: Facebook Blockages

[ Edited ]

arvald wrote:

johna had it dead on... it is in the location he mentioned and is HTTP: Facebook Phishing attempt

 

I think it is caused by one of the advertisers since it seemed random to me when it came up.


Strange that, I have tested several reported phishing sites that were subsequently blocked by N360 Phishing Protection, and I don't think they are meant to, and didn't, show up in Quarantine, but anyway..

Message Edited by johna on 08-23-2008 10:52 PM
Symantec Employee
marianmerritt
Posts: 513
Registered: ‎04-08-2008

Re: Facebook Blockages

The Facebook application called "Top Friends" was found to be allowing a "peephole" into the private information of the networks of those who were using it. There was a CNET article about it back in June and Facebook had banned it. Is there something newer about the risk? I'm an avid user of Facebook but somewhat afraid of the 3rd party applications because of stories like this. My daughter's Facebook page is such a blur of applications (quizzes, hatching eggs, Zombies biting people, etc) it's starting to look like MySpace (oh snap!)

 

Anyway, maybe this helps...

Newbie
blatz
Posts: 1
Registered: ‎09-05-2008

Re: Facebook Blockages

hi rob,  how do i disable phishing protection in Norton 360, can you give me the steps please??  i dont have the product, but may need to help people that do.  thx  john