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jscaldwell
Posts: 1
Registered: ‎10-15-2012

Fingerprint reader not working after 360 install

I installed 360 on my daughter's HP with the fingerprint reader, and now the HP doesn't even seem to know there is a fingerprint reader installed. How can I get this working again, and is there a known conflict between 360 and the HP reader? Thanks in advance.

 

peterweb
Posts: 9,184
Kudos: 1,462
Solutions: 366
Registered: ‎04-17-2008

Re: Fingerprint reader not working after 360 install


jscaldwell wrote:

I installed 360 on my daughter's HP with the fingerprint reader, and now the HP doesn't even seem to know there is a fingerprint reader installed. How can I get this working again, and is there a known conflict between 360 and the HP reader? Thanks in advance.

 


Check in Device Manager and see if there is any issue with Biometric Devices. Try clicking on the Driver tab in properties. Then try to update the driver.

 

If that does not help, try uninstalling the device. Reboot the computer, and Windows should detect and reinstall the driver.

 

If it is not detected, go to the HP site and download and install the driver.

 


Things happen. Export/Backup your Identity Safe data.
Symantec Employee
HarryP
Posts: 788
Registered: ‎07-23-2010

Re: Fingerprint reader not working after 360 install

HI Jscaldwell,

 

Sorry for the trouble. Please provide the make & model of the computer you use. Is this a new installation of Norton 360 or you were upgrading Norton 360 to the latest version? Which was your previous security product?

 

Thanks,

HarryP