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Contributor
Puzzledlook
Posts: 37
Registered: ‎10-15-2011

Firefox slow loading some websites

As you can see from the subject line, this is not a Norton 360 problem, but I have goten only generic advice from Firefox, so I thought I would ask the experts here.

 

I am using Norton 360 v5, Firefox v8, Win7. Some websites in Firefox just load with the spinning wheel forever. If I copy the exact URL and open either Chrome or IE, the site loads immediatelyin those browsers. Clearly Firefox does not like something about the site load process, but I get no error messages. I have left it there as a test for three hours and the site never loaded or failed. I have also opened Firefox with all add-ons diasbled, and with javascript disabled, and I get the same results.

 

I will be glad to change to Chrome when the new version of 360 makes the 360 identity safe and toolbar work, but I use them both so much I am reluctant to switch now.

 

Has anyone else had this problem?

 

Thanks.

 

Super Spam Squasher
Bombastus
Posts: 1,795
Registered: ‎11-16-2009

Re: Firefox slow loading some websites

Neither 360 nor NIS have any HTTP-filter, so it shouldn't slow down the loading of webpages.

 

Can you give an example of a webpage that loads slowly in FF?

Contributor
Puzzledlook
Posts: 37
Registered: ‎10-15-2011

Re: Firefox slow loading some websites

I use Kroger for prescription drug refills online. The main Kroger website is one that is either very slow or never finishes loading. Here is the URL

 

http://www.kroger.com/Pages/default.aspx

 

I am sure this problem is not related to Norton, I juest figure that the wizards here are a good source of information. I think it is a Firefox problem but I can't find it.

SendOfJive
Posts: 10,814
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: Firefox slow loading some websites

Hi Puzzledlook,

 

Do you occasionally turn off or reboot the computer, or is it left on all the time?  If you haven't rebooted in a while, try doing so to flush the DNS cache or flush the cache using a command prompt,  Also, the Kroger site has some Flash content - is that true of the other problematic sites as well?

Super Spam Squasher
Bombastus
Posts: 1,795
Registered: ‎11-16-2009

Re: Firefox slow loading some websites


Puzzledlook wrote:

I use Kroger for prescription drug refills online. The main Kroger website is one that is either very slow or never finishes loading. Here is the URL

 

http://www.kroger.com/Pages/default.aspx

 

I am sure this problem is not related to Norton, I juest figure that the wizards here are a good source of information. I think it is a Firefox problem but I can't find it.


Hmmm... I tried that page with Norton on or off, using Firefox, but it was quite snappy in both cases.

DistEd2
Posts: 1,965
Kudos: 412
Solutions: 81
Registered: ‎08-11-2011

Re: Firefox slow loading some websites

I'm thinking SoJ may have figured this one out: could be Puzzledlook needs to update Flash. There have been a bunch of updates released just recently--strikes me as even more than usual--so it's worth trying anyhow....

Contributor
Puzzledlook
Posts: 37
Registered: ‎10-15-2011

Re: Firefox slow loading some websites

Thanks for all the adivce. I tried rebooting and clearing the cache, no help. I updated the Flash player to the latest 64bit version and it still does the slow load, sometimes even on sites like this one, Norton Support. It isn't critical, as I can always go to Chrome for any site I can't get to load with Firefox.

SendOfJive
Posts: 10,814
Kudos: 4,861
Solutions: 780
Registered: ‎02-07-2009

Re: Firefox slow loading some websites


Puzzledlook wrote:

I updated the Flash player to the latest 64bit version and it still does the slow load


Unless I am mistaken, Firefox has not released an RTM 64-bit browser.  If your FIrefox version is 32-bit, your Flash Player also needs to be 32-bit.

Contributor
Puzzledlook
Posts: 37
Registered: ‎10-15-2011

Re: Firefox slow loading some websites

I believe when you download the 64 bit version it also includes the 32 bit version. In any case, the plug-in indicates that it is version 11.1.102.55 of Flash, which is the latest.

 

I used to run NoScript, which was a definite slo down. But I am not using that now.

Super Spam Squasher
Bombastus
Posts: 1,795
Registered: ‎11-16-2009

Re: Firefox slow loading some websites


SendOfJive wrote:

 If your FIrefox version is 32-bit, your Flash Player also needs to be 32-bit.


Well, the 64-bit installer installs both the 32- and 64-bit versions so it doesn't matter in practice.