06-21-2012 12:34 AM
I've been trying all day to remove this but it keeps coming back. Can anyone help with a solution please?
Solved! Go to Solution.
06-21-2012 12:21 PM
Well I tried to use Malwarebytes and it didn't work. The same with Spyhunter 4 (same as Malwarebytes) and got the same results. This trojan just appeared from nowhere and I even tried to use Norton 360 to get rid of it. I also used Norton Power Eraser and it couldn't fix my problem. So I'm just stuck.
06-21-2012 01:04 PM - edited 06-21-2012 01:10 PM
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Uninstall Spyhunter 4.
What are the files and locations that Norton is detecting??
Please download SystemLook from one of the links below and save it to your Desktop.
hxxp://jpshortstuff.247fixes.com/SystemLook.exe change the xx to tt
Disable Norton for say 30 mins
Double-click SystemLook.exe to run it.
Copy the content of the following codebox into the main textfield: (don't forget the : in front of :filefind)
Click the Look button to start the scan.
When finished, a notepad window will open with the results of the scan. Please post this log in your next reply.
Note: The log can also be found on your Desktop entitled SystemLook.txt
06-21-2012 03:14 PM
I have uninstalled SpyHunter 4. Here are the files and locations:
File: 80000000.@ (Trojan.Zeroaccess.B)
File: 800000cb.@ (Trojan Horse)
And here is the SystemLook.txt
06-21-2012 06:18 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Doiwnload the attached CFscript.txt, , For some browsers Right Click the attachment on the forum and select "Save AS" or similar to Download it. See screenshot below.
Now drag the CFScript.txt into the ComboFix.exe
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.
06-21-2012 08:13 PM
Hey Quads, I've got a problem. When I did as you instructed me to, all I got was a ComboFix file and not a txt. Did I do something wrong? I downloaded the file you gave me and I dragged it to the ComboFix.exe on my desktop. It did it's thing and I didn't get a report.
06-21-2012 09:53 PM
better not until I figure out how far along it got.
Did it actually start up and open a Window that is Blue and then goes about creating a restore point and wans about the fact it could take more than 10mins