Norton 360

[strauss]

Help!!  Norton detects it but cannot remove it.  Anyone got any ideas.  Sorry a bit new at this so you may have to spell it out clearly for me

Thanks

[floplot Norton Fighter]

Hello strauss

Welcome to the Norton Users Discussion Forum

Can you please tell us which Norton product you have and the version number? Also what operating system and service pack? Can you also tell us where it is being found in your computer. Thanks

[strauss]

Norton 360 Premier Edition version 4 on Vista service pack 2 thanks

it was found in the downloads (hmmm one of my kids) folders in an rar file

[floplot Norton Fighter]

Hello strauss

I am suspecting that it was found in a game folder perhaps Age of Empires 2. Please submit the file for further analysis to see if perhaps it is a false positive. Please follow the instructions from this link.

Please use this link if you think that a file is a false positive:
https://submit.symantec.com/dispute/

If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi



Another alternative which is fast you can use Threat Expert:

http://www.threatexpert.com/submit.aspx

(Thanks to Yaso for providing the links)

Please come back and let us know the results of doing this. Thanks

[checo Super Spyware Scolder]

Download malaware bytes and install the free version , update and do an full scan here's the link

http://www.malwarebytes.org/

you are infected with an trojan.

[mattsegers]

Looking at a couple of the bleepingcomputer removals, Mythxpax.exe seems to be associated with various rootkits.

Please head over to www.bleepingcomputer.com, register there and start a new thread with the subject line "MYTHXPAX.exe Infection" or something similar. Allow them to help you, and in the mean time do not do anything else, as if you do they might refuse to help you.

I am not 100% certain that you have a rootkit, but it is not worth the risk, so head over to them and please let us know what happens, or give us a link to your thread so we can see. Would be nice to know if this thing is a definitive rootkit associate or not.

Thanks,

Matt