07-18-2012 10:45 PM
Hi! Just recently I've been having problems with two trojans. Just Monday, I got a blue screen, which has never happened to me once on this laptop. I've kept it pretty clean, since I'm careful with what I download, but apparently now, something's gotten to me. My computer's having little freak-outs, where it'll freeze and then auto-protect will tell me that it's processing risks. The two risks that caught my eye are Trojan. Zeroaccess and Trojan Gen.2, because those are the ones who are constantly trying to get through auto-protect. And, apparently, Windows Security Center Service is off on my computer, and when I try to turn it on, it says it can't be started.
For a little background information, I have Windows 7, 64-bit Operating System.
Any help would be appreciated. Thank you!
Solved! Go to Solution.
07-18-2012 11:38 PM
ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.
Please do not run any tools unless instructed to do so.
4. Cleanup (including system as a whole)
Please read every post completely before doing anything.
Do you have a Flash Drive??
07-19-2012 12:04 AM
Read Slowly and all of it.
Please download http://www.bleepingcomputer.com/download/farbar-re
Transfer it on to the Flash Drive / portable Hard Drive.
Enter System Recovery Options.
To enter System Recovery Options from the Advanced Boot Options:
On the System Recovery Options menu you will get the following options:
Windows Complete PC Restore
Windows Memory Diagnostic Tool
07-19-2012 03:26 PM
Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive
NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system
Now please enter System Recovery Options again. Like previously
07-19-2012 11:51 PM
Please read carefully Read all of this message first
Download Combofix http://www.bleepingcomputer.com/download/anti-viru
Right click the combofix.exe on the desktop and select from the menu "Run as Administrator"
****Note: Do not mouseclick combofix's window while it's running. That may cause it to stall or freeze ****
Note: ComboFix may reset a number of Internet Explorer's settings, including making it the default browser.
Note: Combofix prevents autorun of ALL CDs, floppies and USB devices to assist with malware removal & increase security.