04-15-2011 11:45 AM
Whom should I contact regarding having problems with the FF4 Compatibility Update?
I tried installing the update, but the Norton Toolbar will not appear on all the user accounts on this pc. Some of the accounts, I see the bar, but others still show the bar incompatible with FF4. How do I fix this? I have tried removing and reinstalling FF4. Currently, I am running 3.6.16 and I can see the bar. I want to use FF4. Any suggestions?
Solved! Go to Solution.
04-15-2011 11:54 AM
Login to Administrator Account, then uninstall and reinstall Firefox. Apply the Hotfix, run LiveUpdate from Norton program and restart the computer. Then check if the problem still persists.
04-15-2011 12:06 PM - edited 04-15-2011 12:32 PM
This seems to have something to do with the Firefox user profile. For some reason not all profiles accept the Toolbar fix. I solved the problem by backing up the problematic profile. Then I created a new profile using the Firefox Profile Manager and started Firefox with the new profile - sure enough, there was the toolbar. I then copied over the backed up contents of the original profile (ie., bookmarks, cookies, etc.) to the new profile and abandoned the old one, which I will delete after I am sure I no longer will need it. Using the Mozbackup program simplified the process. I did not copy my extensions, but instead reinstalled them. Once reinstalled, my options settings remained intact. It is not a difficult operation but if you are unfamiliar with working with Firefox profiles I would suggest reading up on the subject before doing anything so that you don't risk losing your profile data. Here is a good place to start:
To backup your profile, see this:
04-16-2011 11:22 AM
I uninstalled the old version and reinstalled FF4. I tried to reinstall the hotfix, but the fix would not allow me to reinstall. I still have the issue, but Thanks for your suggestion.