Norton 360

[a123]

Whom should I contact regarding having problems with the FF4 Compatibility Update?

I tried installing the update, but the Norton Toolbar will not appear on all the user accounts on this pc.  Some of the accounts, I see the bar, but others still show the bar incompatible with FF4.  How do I fix this?  I have tried removing and reinstalling FF4.  Currently, I am running 3.6.16 and I can see the bar.  I want to use FF4.  Any suggestions?

[yogesh_mohan]

Login to Administrator Account, then uninstall and reinstall Firefox. Apply the Hotfix, run LiveUpdate from Norton program and restart the computer. Then check if the problem still persists.

Yogesh

[SendOfJive Norton Fighter · Accepted solution]

Hi a123,

This seems to have something to do with the Firefox user profile.  For some reason not all profiles accept the Toolbar fix.  I solved the problem by backing up the problematic profile.  Then I created a new profile using the Firefox Profile Manager and started Firefox with the new profile - sure enough, there was the toolbar.  I then copied over the backed up contents of the original profile (ie., bookmarks, cookies, etc.) to the new profile and abandoned the old one, which I will delete after I am sure I no longer will need it.  Using the Mozbackup program simplified the process.  I did not copy my extensions, but instead reinstalled them.  Once reinstalled, my options settings remained intact.  It is not a difficult operation but if you are unfamiliar with working with Firefox profiles I would suggest reading up on the subject before doing anything so that you don't risk losing your profile data.  Here is a good place to start:

http://support.mozilla.com/en-US/kb/Basic%20Troubleshooting#w_8-make-a-new-profile

To backup your profile, see this:

http://support.mozilla.com/en-US/kb/Backing%20up%20your%20information

[a123]

I uninstalled the old version and reinstalled FF4.  I tried to reinstall the hotfix, but the fix would not allow me to reinstall.  I still have the issue, but Thanks for your suggestion.

[a123]

I created a new profile in my non-admin account and the Norton Toolbar is back.   Thanks for your help.

[SendOfJive Norton Fighter]

Hi a123,

You're welcome.  Glad to hear you got it working.