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Visitor
parisk
Posts: 4
Registered: ‎02-15-2013

Hourglass next to cursor

I have an hourglass that appears next to my cursor; it pops up every 6-9 seconds, leaves, then comes back.  System seems to be running ok overall, with the exception that at some points during the day, the internet slows way down, which it never did prior to this hourglass.  Rebooting seems to fix this for a while.  I'm running Windows XP on an HP desktop that has 3G of RAM and 140G of space left on a 500G HD.  This PC is, I think, 4 years old.

 

I've run a Norton Scan several times, doesn't appear to be any viruses or such.  I also just ran a Microsoft safety scanner which did find 15 bad files, which I believe were deleted.  I saw some other online threads that said certain newly installed software might cause this; the only new software I put in was when I bought a new HP All-in-One printer last week.

 

Any ideas?

Thank you!

Paris

Contributor
jimboden
Posts: 84
Registered: ‎12-30-2008

Re: Hourglass next to cursor

SendOfJive
Posts: 10,749
Kudos: 4,791
Solutions: 776
Registered: ‎02-07-2009

Re: Hourglass next to cursor

Hi parisk,

 

If the problem started when you installed the new printer, that would be the place to start looking.  Is this a wireless printer that may be "checking in" at frequent intervals?

Visitor
parisk
Posts: 4
Registered: ‎02-15-2013

Re: Hourglass next to cursor

jimboden, thank you for your reply, however, I don't think I'm having problems with the Symantec framework working, which is what the linked thread that you provided appears to be about, unless I missed something.........

Visitor
parisk
Posts: 4
Registered: ‎02-15-2013

Re: Hourglass next to cursor

SendofJive, thank you for replying.  I thought the same thing; it is a wireless printer, however the hourglass is showing even with the power turned off to the printer........maybe it's the printer software?

SendOfJive
Posts: 10,749
Kudos: 4,791
Solutions: 776
Registered: ‎02-07-2009

Re: Hourglass next to cursor

Open Windows TaskManager to the processes tab and click the CPU column header twice.  When the pauses occur, the program responsible should appear at or near the top of the list - that should help you narrow down the possible culprits.

Visitor
parisk
Posts: 4
Registered: ‎02-15-2013

Re: Hourglass next to cursor

Thank you SendofJive!  I did see this previously on a Google search as a remedy, but am skittish about ending any processes...

 

After clicking the CPU column header twice, the top three listed are: 1) System (240k mem usage); 2) ACService.exe (2508k) and 3) PhotoshopelementsFileAgent.exe (260k).

 

What do you think?

 

 

SendOfJive
Posts: 10,749
Kudos: 4,791
Solutions: 776
Registered: ‎02-07-2009

Re: Hourglass next to cursor

I wasn't suggesting that you end any processes - only try to determine what program might be running and causing the issue.