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Visitor
davanzo
Posts: 2
Registered: ‎06-18-2012

How can I tell if Norton 360 is running?

How can I tell if Norton 360 is running on my computer? I looked under task manager and found nothing that suggested that Norton was there. I also clicked on "live update" and "Norton 360" from the Start/All programs menu. Nothing seemed to have any effect. There was no reaction whatsoever.

 

I have a Dell running XP.

 

Thanks

Symantec Employee
Sagar_S
Posts: 110
Registered: ‎01-27-2010

Re: How can I tell if Norton 360 is running?

Hi davanzo,

 

When did you installed the N360 in your computer?

Is there is Desktopicon for N360? Is it just flashing a Timer and going away when you try to open the N360 from Start Menu?

 

When did you ran the Full Systems Scan if it is working fine earlier in your computer?

 

If this all don't work ..try to do a Scan with the NPE(Norton Pwer Eraser).

You can download it from her :

 

http://security.symantec.com/nbrt/npe.aspx?lcid=1033

 

Follow the instructions there in the above link and do the scan and let us know if it helps?

 

Regards,

 

Sagar S

dbrisendine
Posts: 5,584
Kudos: 1,294
Solutions: 263
Registered: ‎10-06-2008

Re: How can I tell if Norton 360 is running?

(Note: After running the NPE tool suggested above --)

 

If you do not see any ccSvcHst processes (there should be at least one visible in Task Manager) running then Norton is not running.  If that is the case you may want to try the Norton Removal and Reinstall tool found here.

Win7 x32 SP1