02-07-2010 12:15 AM - last edited on 02-07-2010 05:04 AM by shannons
After purchasing 360 and installing it to my laptop, my family could not access a website frequently used before. It will allow access to the primary login screen, but will shut down Internet Explorer with a message about Data Execution Prevention when login is attempted. How can we access this website without affecting the DEP?
[edit: Clarified subject.]
02-07-2010 07:21 AM
Please try the following
1.Turn off windows auto-complete from IE->Tools->Internet Options->Content->Auto-complete->Settings, Since this issue happens for a login page, turning off windows auto-fill may help (norton has Identity safe which auto-fills logins)
2.Run Windows Update completely and reboot the systme
3.Run Norton Live Update 2 or 3 times and reboot the system
4.Make sure that DEP is enabled for windows programs only.
In Start Menu, right-click Computer, Properties. In the Basic Information dialog, click Advanced system settings. On the Advanced tab, under Performance, click the Settings button. On the Data Execution Prevention tab, click the radio button for "Turn on DEP for essential Windows programs and services only."
5.DEP is windows' security feature that protects from Internet threats. Norton has similar features such as Browser Protection & Intrusion Prevention. Therefore if the issue still persists you may turn off DEP
go to Tools->Internet Options->Advanced->Settings->Security->Uncheck "Enable memory protection to help mitigate online attacks. Norton 360 provides similar protection.
02-07-2010 12:04 PM
IE autocomplete functions were turned off, windows update conducted, and system rebooted with no success. Norton Live Update was conducted 3 times, system rebooted, and DEP already toggled for essential windows programs only. Internet Options changed to disable memory protection, applied, and system rebooted. No luck, system will still not allow this children's website login. What's next?
02-08-2010 07:12 AM
Please share the following details: Norton version, OS version, architecture (32 or 64 bit), IE version, Is Identity Safe configured? If so, Is it configured for the page you're having issue with? the page URL
Meanwhile please try the following:
1.Disable Identity Safe
2.Exclude Norton from DEP:
In Start Menu, right-click Computer, Properties. In the Basic Information dialog, click Advanced system settings. On the Advanced tab, under Performance, click the Settings button. On the Data Execution Prevention tab, click the radio button for "Turn on DEP for all programs and services except for those I select" , Click Add->Select N360-Engine-[Version]-UIStub.exe & ccSvchst.exe and Reboot
3. If Norton can not be excluded from DEP:
Turn off DEP by running the following command in command prompt (Run as administrator) :
bcdedit /set nx AlwaysOff
Later you can turn on DEP with the command bcdedit /set nx OptIn
02-08-2010 10:58 PM
Norton 360 3.0, OS Window Vista, 32-bit, IE version 8.0.6001.18882 and Identity Safe is not configured and is currently off. DEP does not give the option to select Norton exemption from it's program listing. At this time, I have no intent of shutting down DEP unless you have an approach to troubleshooting that can bring results or has yet to be tried. I have been in contact with Norton Tech Support, via phone, who have walked through over 2 hours of Remote Access troubleshooting and has not been able to solve the problem. I was given a new Priority ID number and told that I would be contacted this evening at 9 PM EST (6 PM where I am) and the trouble ticket would be referred to a case worker with more experience. I have yet to hear from them. The one thing that we have been able to confirm without a shadow of a doubt is that when Norton 360 is removed from my computer, I can access everything normally; with it installed, the Windows DEP shuts down IE when access to certain websites is requested. Norton 360 is definitely the issue. Have there been any other reports of Vista/Norton conflict that may be of assistance in resolving this issue? I have now paid for a program that will not function properly on my system and have no other choice but to remove it from my computer until the mystery can be solved. Any further advice or information you can provide in resolving this issue is greatly appreciated.
02-09-2010 02:33 AM
Latest version of N360 is 188.8.131.52. After updating norton, you should've got this version. Can you please run Live update again so that you get 184.108.40.206 (You may have to run Live update and reboot system 2 or 3 times) Do (or did) you have any other security applications installed?
02-09-2010 09:20 PM
I purchased Norton 360 download from the Norton website 5 days ago. It stated version 3.0, one would assume that it was the latest version. I've run Live Update a total of 18 times at the request of yourself and the Tech Support phone call I received on 7 Feb. And rebooted countless times. I'm pretty sure that if 3.8 is the latest version, and it would have updated during any one of the 18 updates I conducted, that's the version that is on my computer. Yes, there was a different Norton application on this computer before I downloaded 360. I couldn't tell you exactly what version it was, but that it came with the computer upon purchase and only had a limited subscription. It was removed during the 360 installation process.
Telling me to uninstall/reinstall 360 (which is what Tech Support did) several times, conduct multiple Live Updates, and reboot my computer a thousand times is not solving the problem. I need a viable troubleshooting procedure that will lead to a solution.
02-09-2010 10:45 PM - edited 02-09-2010 10:51 PM
Was the Norton Removal Tool used to remove the prior Norton product before you installed N360? Security programs dig deep into your computer when they are installed. They need more than just the add/remove removal process,(what ever the equivalent is in Vista). That is why the Norton Removal Tool needs to be run a few times with a reboot after each run of it. Also, it has to be run as admin for it to work and the same thing when you install N360.
It is not a good idea to let N360 uninstall the previous version of the Norton product that was on the computer especially if it was a different type of program. By that I mean if it was NIS or NAV.
Success always occurs in private and failure in full view.
02-09-2010 11:11 PM
If DEP is turned off then DEP can no longer be affected. There has been a few people using IE that has had trouble with the DEP crashing IE, (people not via the forum) I just tell them how to turn off the DEP via IE. That fixes that problem.
3.8 is the lastest version if you look in the Help menu then About.
I can't see where you have given the website that is affected that. your Family uses