05-04-2012 10:14 AM
Hi all. I posted last week about how the new version 6.0 user interface makes the product harder and more cumbersome to work with, Well, after trying to use it almost daily for about 2 weeks I just give up. I can't take it anymore. I'd like to remove version 6 and go back to 5. Does anyone know how I can do this? Is there a downloadable version someplace on one of Symantec's sites? I've been a licensed user since version 3 so I won't have a problem in that respect. I can't seem to locate my version 5 install file. Also, I'm assuming that downgrading won't impair the ability of the prodcut to protect against threats. Any help would be appreciated. Thanks.
05-04-2012 01:11 PM
Download & run Norton Removal Tool:
After that download and install Noron 360 Version 5.0 using the information provided in the following thread:
05-04-2012 02:02 PM - edited 05-04-2012 02:03 PM
Just be aware, if you use Identity Safe, that the data format used in v6 is not backwards compatible with v5. To restore your information saved in Identity Safe, you will need a .NPM backup that you previously created in v5.
05-04-2012 07:26 PM
In NIS 2012 22.214.171.124, when you initiate an Identity Safe Import Data, you are given the option to look for the older .NPM files. Can you verify this for N360?
05-04-2012 08:22 PM
In NIS 2012 126.96.36.199, when you initiate an Identity Safe Import Data, you are given the option to look for the older .NPM files.
You can restore from .NPM backups in all versions of Norton 360. But N360v6 cannot save a backup as an .NPM file. The new backup format is .DAT, and earlier versions of N360 cannot import or restore using that format. Therefore, if one downgrades to v5, one cannot restore the contents of Identity Safe from an exported file created in v6. Instead, one would need to use a previously saved .NPM file created with an earlier installation of v5. .NPM is forward compatible to v6, but .DAT is not backwards compatible to v5.
05-05-2012 01:40 AM
I just checked and my backup for my Norton 360 v6 are saved as .NPM, same as it always has been.
My last backup was on 5-3-12, as a NPM file, not as a DAT file.
05-05-2012 01:00 PM
I'm not at my system with 360 installed.
But you will want to look in the settings and turn off "Automatically Download New Version".
Otherwise it will keep giving you notices to install version 6