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AxArchy
Posts: 1
Registered: ‎08-22-2010

How to add an exception to norton 360 v4

Hey I  currently have norton 360 v4 and it is detecting and deleting a false positive but I do not know how to add an exception to norton? 

PapauZ
Posts: 6,790
Topics: 391
Kudos: 1,023
Solutions: 374
Registered: ‎04-08-2008

Re: How to add an exception to norton 360 v4

Hi,

open Norton 360, click on Settings, there AntiVirus Settings, and there you will be able to find the exclusion settings.


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.2.0.38

floplot
Posts: 10,383
Topics: 210
Kudos: 2,024
Solutions: 361
Registered: ‎04-11-2009

Re: How to add an exception to norton 360 v4

Hello AxArchy

 

I would submit that file to Symantec to analyze it further. If it is really a false positive, they can then adjust their definitions. Please follow these steps.

 

Please use this link if you think that a file is a false positive:
https://submit.symantec.com/dispute/

If there is a possibility that the file might be infected, please submit it to Symantec using this link:


https://submit.symantec.com/websubmit/retail.cgi



Another alternative which is fast you can use Threat Expert:

http://www.threatexpert.com/submit.aspx

(Thanks to Yaso for providing the links)

 

Please try this and let us know the results. Thanks.

Success always occurs in private and failure in full view.




Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: How to add an exception to norton 360 v4

Refer to the instructions here:

http://www.symantec.com/norton/support/kb/web_view.jsp?wv_type=public_web&docurl=20100713170356EN


Make sure that you add only the files which you trust or use as legitimate. If you wrongfully add a file associated with threats/malwares, it may be dangerous to your computer.


Yogesh