How to cancel subscription?

dunc · ‎08-15-2009

Hi,

Is it possible to cancel a subscription? I've turned off automatic renewal. Can I now just let the subscription run out? Do I need to close my Norton account?

Sorry for the questions but I cannot see this info anywhere on the site.

PapauZ · ‎04-08-2008

Hi,

you can simply just run out the subscription and then it is close.

Or you can contatc customer support, and they can fully turn down your subscription key from the day you ask them.

Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v20.3.1.22, Norton Utilities 16

dunc · ‎08-15-2009

I see. So my Norton account will close when the subscription runs out?

Interestingly, once you turn off automatic renewal, that whole tab disappears so you cannot verify that it is turned off, or turn it back on if you choose.

PapauZ · ‎04-08-2008

No, only the subscription will close, the Norton account will be still there.

Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v20.3.1.22, Norton Utilities 16

dunc · ‎08-15-2009

Does my Norton account need to be closed? If so how would I do that?

huwyngr · ‎04-13-2008

dunc,

If you want to absolutely sure about the automatic renewal not still being in effect I suggest you contact Customer Suppor using the chat method:

To contact customer support Click on this link and work on from there.

You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.

Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.

You don't need to do anything with your Norton Account, expecially if you did not chose to have Norton send you newsby email which I think was an option when creating it.

But again ask Customer Support about this if you want to.

Hugh