08-18-2010 06:44 AM
Is it possible to cancel a subscription? I've turned off automatic renewal. Can I now just let the subscription run out? Do I need to close my Norton account?
Sorry for the questions but I cannot see this info anywhere on the site.
08-18-2010 07:09 AM
you can simply just run out the subscription and then it is close.
Or you can contatc customer support, and they can fully turn down your subscription key from the day you ask them.
Windows 7 Home Premium SP1 x64 Hungarian, Norton 360 v22.214.171.124, Norton Utilities 16
08-18-2010 07:21 AM
I see. So my Norton account will close when the subscription runs out?
Interestingly, once you turn off automatic renewal, that whole tab disappears so you cannot verify that it is turned off, or turn it back on if you choose.
08-18-2010 11:23 AM
If you want to absolutely sure about the automatic renewal not still being in effect I suggest you contact Customer Suppor using the chat method:
To contact customer support Click on this link and work on from there.
You can choose CHAT or Email; phone may have a long wait time and feedback from users tells us that CHAT is by far the best at resolving problems.
Note that that link is to the USA/CAN website so if you are located elsewhere I'm sure you will be able to find the equivalent location on your local Symantec website; some pages have a link at the top right where you can select the country you are located in.
You don't need to do anything with your Norton Account, expecially if you did not chose to have Norton send you newsby email which I think was an option when creating it.
But again ask Customer Support about this if you want to.
08-18-2010 11:47 AM
I've just received email confirmation that my auto renewal has been cancelled which is good enough for me.
I've changed the email settings so I won't get any emails, not that I was getting many from them anyway.