Norton 360

[ukdeejay]

After a HDD failure I have re-installed N360 Premier on the replacement HDD & run LiveUpdate several times (including re-starts) until it reports there are no more updates to install.

Despite signing into my Norton Account via the N360 UI - N360>Tasks>Account>'Access Norton Account' (which opens in a browser window) - none of my Backups performed prior to the HDD failure show up in the N360 UI drop-down list, i.e. N360 UI - Tasks (Backup Tasks column)>'Manage Backup Sets' - the only item that shows up in the drop-down list is a Default backup.

If I access my previous Backups - in my Norton Account Online Storage - via my browser (see attached screenshot), it asks me for individual file names that I want to re-instate. As I have had to replace the entire HDD, is there no way that I can re-instate complete per-user Folders, such as 'User Name/(My) Documents' ? If I have to re-instate (i.e. Download from online storage) each (for example) Microsoft Office document - Word, Excel, etc - individually, this will take me until the next Millennium!!!

Using the Norton Online Backup browser interface 'File Actions', the drop-down box has 2 options - 'Download a File' suggests that I need to know the exact name of each file I wish to re-instate & that I can only download 1 file at a time (rather than a complete Folder), or 'Email File Links'. (WHAT DOES THIS MEAN?)

I hope someone can tell me a quicker way to copy my backed-up Folders with their contents, from the online storage (a total of 50.49GB) back to my new HDD, than 1 file at a time!!!

I have tried to attach a screenshot, in the hope this may clarify what I am trying to describe, but only 'text' files are permitted!

[DavidThomas88 Regular Contributor]

hi

if you ues window 7  window 7 has what you call a snaping tool  the best setting too have it on it window snip  on the window snaping tool hit the photo icon then hit  browers  like so  allso make sure you have the setiing on  from my computer

[yank Trojan Terminator]

Hi ukdeejay,

Here are instructions on how to post a screenshot.

http://community.norton.com/t5/Forum-Feedback/Forum-Tip-How-to-post-screenshots-in-the-forum/td-p/25...