Not what you were looking for? Ask our experts!
Reply
Contributor
nrtnfrm18
Posts: 28
Registered: ‎02-09-2009

How to remove tracking cookie

Hi, I have a question about removing tracking cookies. For a while now, everytime I run a scan, Norton detects and removes 1 tracking cookie. I've run three scans in a row, and it always detects and removes 1 tracking cookie. It appears to be the same tracking cookie. So I was just wondering if the tracking cookie is actually being removed? Or if this is part of a large problem?

 

Thank you.

Volunteer
yogesh_mohan
Posts: 5,302
Registered: ‎07-29-2008

Re: How to remove tracking cookie

Refer to the information in this Symantec Support Article.
Contributor
nrtnfrm18
Posts: 28
Registered: ‎02-09-2009

Re: How to remove tracking cookie

Sorry, my topic title might have been misleading. Its not that I don't know how to remove a tracking cookie. I think my Norton is set to automatically remove tracking cookies during its scan. But even when it says it has removed the tracking cookie, when I do another scan, it says it has detected the same tracking cookie. I was just wondering why it keeps detecting the same cookie even though Norton has already removed it in a previous scan.

 

Thanks again.
Moderator
TomV
Posts: 2,906
Registered: ‎04-10-2008

Re: How to remove tracking cookie

Do you have any time interval between the two scans? I suspect that the chances are quite high for such things to happen if you had visited the same Website in the interim period.

 

If you come across this again, check for the details of the cookie that you are removing. This should give you an idea.

 

Thanks,

TomV

Norton Forums Moderator

Symantec Corporation

 

Contributor
nrtnfrm18
Posts: 28
Registered: ‎02-09-2009

Re: How to remove tracking cookie

Hi,  I actually ran a second scan immediately after the first one finished. And I made sure not to visit any websites before the second scan finished, but it still detects the same tracking cookie. I have low level threats set to remove automatically, so it should be removing the tracking cookie during the scan correct? Or do I have to remove it manually?

 

Thanks again.

Symantec Employee
NateR
Posts: 119
Registered: ‎04-10-2008

Re: How to remove tracking cookie

nrtnfrm18,

 

This could possibly be due to the cookie being in use.  Are you trying to "fix" it while the browser window is open?  Have you tried clearing cookies through your browser?

Visitor
ex-fan
Posts: 7
Registered: ‎02-19-2009

Re: How to remove tracking cookie

Thanks for pointing that out - it makes sense but I've had the same problem while nothing else was running. 

 

Does anyone know if you can truly remove the item by preventing it from running by performing the scan in safe mode?  See these instructions - they're a few years old and I don;t know if they'll work with VISTA...  This was one of the things that was tried unsuccessfully by the "help" staff using remote access to my machine but I really don;t think they knew what they were doing.  It was unsuccessful and I still can't use 360, although I'd like to.

 

It's apparently an interaction between Norton 360 and a tracking cookie that has permanently corrupted something on my brand new notebook and I can not reinstall 360 sfter using it for 1.5 weeks with no problems.  5+ hours working with the "help" staff got me nothing but a mess of missing and altered config files and setting so BEWARE and be very careful if you ask Norton staff for help DO NOT let them do a remote access - don;t think you can get them to tell you what they're doing because they wont!

 

Hopefully someone will be familiar with this safe mode trick on VISTA or ....?

 

Thanks!  At least I know I'm not alone or crazy with this issue!  :-)

Visitor
ex-fan
Posts: 7
Registered: ‎02-19-2009

Re: How to remove tracking cookie

Hi,

 

I was having the same problem with a previous version of Norton (System Works).  I finally concluded that the tracking cookie is either immediately reset the next time you visit the site that placed it OR - more insideously - may have code in it that regenerates it after being "removed". 

 

I asked the support member I was working with if there wasn't some way to tell the originating website not to place the cookie and they said no.

 

Frankly, I don't know if it's collusion among software companies (e.g., Symantec has some agreement that it WON'T actually remove tracking cookies) or that Norton/Symantec is just INCREDIBLY weak in this area

 

-- BUT --

 

BEWARE!!! because I was recently told that it was a tracking cookie on my machine that was preventing a successful install of Norton 360 and after 5+ hours working on it, it remained unresolved and my brand new notebook had had settings altered and not restored by careless "help" staff that I'm still trying to figure out!  (Don;t let them use the remote access if you value your settings and data!!!)

 

As for me - it seems benign and may not be doing anything but sending me targeted ads after monitroing my browsing habits - something I'm not entirely comfirtable with but doesn;t really cause any harm in the greater shceme of things...

 

Sorry I can't offer any help but I do think it's part of a larger issue.

 

 

Super Keylogger Crusher
mumford68
Posts: 474
Registered: ‎02-01-2009

Re: How to remove tracking cookie

Hello ex-fan,

 

I wanted to confirm that a Symantec Representative told you that a tracking cookie was preventing the install of N360? V2 I take it.  Sorry I can be slow on the uptake of messages.

 

There is a thread around (I believe in the 360 forum) that discusses why all (tracking?) cookies are not automatically blocked.  I'm sorry, at the moment I do not remember exactely where it was, I will look around for it unless someone remembers it before I can find it (Again I can be slow).

 

Take care,

Mumford68

Visitor
ex-fan
Posts: 7
Registered: ‎02-19-2009

Re: How to remove tracking cookie

thanks for your interest - no, it started as speculation and then resurfaced as a vague excuse for why they couldn;t fix the problem

 

I'm finding this Beta site to be unstable -- when I tried to resize the browser after 20 min of writing in response to someone trying to help me with original issue, the browser went black and eventually crashed everything I had open and was working with.

 

I just don't want to have anything more to do with Nortom products and services.

 

I won't be back.

 

Best regards to those here who genuinely wanted to try and help.