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Contributor
Tiradientes
Posts: 20
Registered: ‎11-26-2009

How to update with a different product key

My Norton 360 2009 runs out soon, but I have two install available on another Norton 360 I bought a month ago. Do I have to uninstall the 2009 version to update it with the new product key? Or is there some way  will save me that troublesome step...?

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: How to update with a different product key

[ Edited ]

Using a new key will make you loose the remaining days of subscription with your existing key. So wait till the last day of subscription and use the new key using the product renew subscription window of the already installed product itself. You don't have to uninstall the product inorder to extend your subscription.

 

Hope this helps.

 

 

Contributor
Tiradientes
Posts: 20
Registered: ‎11-26-2009

Re: How to update with a different product key

Thanks for the reply, but just to get it straight: When I do a "subscription renewal," you are sure that I will be asked for my key and can type in a different one? In the past, as soon as I went to  renewal, my credit card was charged automatically...

Symantec Employee
Thalir
Posts: 493
Registered: ‎04-15-2009

Re: How to update with a different product key

[ Edited ]

Go to Main Window -> My Account -> Renew Subscription. In the window that opens up, you will be provided with a text box where your new key can be typed in. This way you should be able to activate your product.

 

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Hope you have the latest N60 V4 build 4.2.0.12 in your system. If not use Norton Update Center to get the latest version on your machine and run LU multiple times until no new update found.