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Contributor
cpk123
Posts: 13
Registered: ‎07-18-2012

I am constantly getting trojan, trojan.gen2 virus alerts

I am on yahoo.com home page - not browsing any site that looks remotely threatening.

 

Not sure what is going on.

 

Windows Vista 32 Bit

Norton 360 6.2.1.5 version.

 

I am not getting these same alerts on any other machines at home.

Please help!

 

 

Contributor
cpk123
Posts: 13
Registered: ‎07-18-2012

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Based on another post on the Norton 360 forum - found

C:\Users\CPKrishnan\AppData\Local\{9a9681ab-6f50-16ae-2146-743d50f8fe47} folder

with the following contents

 

Empty Folder L

Empty Folder U

A file named @

 

This looks to be the source of the problem based on the other posts.

 

Can you please help me rectify this situation.

(and subsequently help ensure there are no more issues on my machine).

 

Thanks

 

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: I am constantly getting trojan, trojan.gen2 virus alerts

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

 


 

Please do not run any tools unless instructed to do so. 

  • We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
  • If I ask a Question just answer it, don't run anything unless it states.
  • Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

 

Please read every post completely before doing anything. 

  • Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

 

  • Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes :smileylol:)

  • Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

 

Do you have a Flash Drive?

 

Quads

Contributor
cpk123
Posts: 13
Registered: ‎07-18-2012

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Yes - I have a flash drive.

 

And a question - is there a way to get any messages you sent over directly on email?

 

Thanks

 

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: I am constantly getting trojan, trojan.gen2 virus alerts

[ Edited ]

There is a box to tick on the right hand side "Email me when someone replies" so you will then be emailed that there is a reply on your thread to then go to the forum to see.

 

If you can't be bothered loging into to the forum to then see what the message is, there was no pouint asking for help then.

 

Quads

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Read Slowly and all of it.

 

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32bit version.


Transfer it on to the Flash Drive.

Enter System Recovery Options

To enter System Recovery Options from the Advanced Boot Options:

  • Restart the computer.
  • As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
  • Use the arrow keys to select the Repair your computer menu item.
  • Choose your language settings, and then click Next.
  • Select the operating system you want to repair, and then click Next.
  • Select your user account and click Next.


On the System Recovery Options menu you will get the following options:

 

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt


  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press Scan button.
  • It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in  your reply back..

 

Quads

Contributor
cpk123
Posts: 13
Registered: ‎07-18-2012

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads

 

Thank you for your detailed response.

 

I have done the steps mentioned. Frst.txt is attached.

 

Thanks

CP

Bot Obliterator
Quads
Posts: 16,530
Registered: ‎07-21-2008

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Step 2

 

Download the script attached, needs to be the same file name as well (fixlist.txt), Copy across to flash drive

 

NOTE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system

Now please enter System Recovery Options again. Like previously

  • Select Command Prompt
  • In the command window type in notepad and press Enter.
  • The notepad opens. Under File menu select Open.
  • Select "Computer" and find your flash drive letter and close the notepad.
  • In the command window type e:\frst.exe or frst64.exe and press Enter
    Note: Replace letter e with the drive letter of your flash drive.
  • The tool will start to run.
  • When the tool opens click Yes to disclaimer.
  • Press the Fix button just once and wait.
  • The tool will make a log on the flashdrive (Fixlog.txt) please post it to your reply (attach).

 

Quads

Contributor
cpk123
Posts: 13
Registered: ‎07-18-2012

Re: I am constantly getting trojan, trojan.gen2 virus alerts

Quads,

 

Step 2 is complete. Please find log attached.

 

CP

Regular Contributor
kuttus
Posts: 39
Registered: ‎12-29-2011

Re: I am constantly getting trojan, trojan.gen2 virus alerts

  1. Open My Computer / Computer.
  2. Please select the Tools menu and click Folder Options.
  3. After the new window appears select the View tab.
  4. Put a checkmark in the checkbox labeled Display the contents of system folders.
  5. Under the Hidden files and folders section select the radio button labeled Show hidden files and folders.
  6. Remove the checkmark from the checkbox labeled Hide file extensions for known file types.
  7. Remove the checkmark from the checkbox labeled Hide protected operating system files.
  8. After this please press the Apply button and then the OK

Now you can see all the Hidden Files and Folders inside the computer. Now go to the location C:\Windows\Installer

 

Now you can see one Hidden Folder with a Random name. Eg : {6256380b-62e6-5202-0783-ddab7c41e598}

Open this folder then you can see the following files. U , L , @ Etc

 

Delete as much as Files you can. You will not be able to delete some  files like  @ and the Folder U. Rename this files with a name 1 or 123.

 

Now go to the location  C:\Users\{Your User Name}\AppData\Local\{6256380b-62e6-5202-0783-ddab7c41e598} and delete as much as files you can. In this folder also You will not be able to delete some  files like  @ and the Folder U. Rename this files with a name 1 or 123.

 

After this restart the computer. After a restart go to the following  location and delete all the files and folders inside that.

C:\Windows\Installer\{6256380b-62e6-5202-0783-ddab7c41e598}

C:\Users\{Your User Name}\AppData\Local\{6256380b-62e6-5202-0783-ddab7c41e598}

 

Restart the computer once again. By deleting all this files the issue with the Trojan.gen.2 will be fixed