Norton 360

[erockin84]

I have moved this here, to what I hope is a more approptiate forum.

Hello all,

I have always liked Norton on my computer at work, but do not have it at home, I use a combination of free programs.  But today I was perusing the interwebs and discovered something to my horror.  I am also a loyal(er) customer of IObit, a small software company that makes very helpful and free programs that are quite popular, a lot of you may know them.  But back to the horror... Here is a quote from the IObit forums, from someone I assume is an IObit employee.

"Dear All,

This is IObit Guy from IObit.

Recently, we have received thousands of complaints from our users stating that Advanced SystemCare 3 has compatibility issues with Norton Internet Security 2010 and Norton 360 V4. Namely, both Norton Internet Security and Norton 360 V4 require uninstalling Advanced SystemCare 3 during their installation process.

According to our iterative and serious tests and feedback from millions of users, there is absolutely no compatibility problem!

Thus we started contacting Symantec on the issue. For the past few months we have been actively contacting Symantec and asking them to resolve this issue. However, they refused to fix it by telling us that this issue lies in both programs use real-time protection for spyware, virus and etc, and their engineering department has designed it that way on purpose. We explained to them that Advanced SystemCare 3 is only a system utility to diagnose and optimize Windows and there is no real-time security protection or monitoring in Advanced SystemCare 3. Still they refused to correct it without any solid evidence of their claims except repeating this untenable excuse.

IObit is a young and small Internet company, who keeps making high-quality and popular software for Internet users. We value every user’s rights and benefits and we don’t want to cause any trouble. IObit really wants this issue to be addressed by both parties, and we are doing our part. We want the giant corporation Symantec to fix this issue or else we have the reason to doubt that Symantec is taking unfair competition strategy to beat their they-believe-to-be competitors."

I simply would like to know what Symantec has to say about this.  Thanks you for your time.  And between Symantec and IObit, IObit wins everytime, with everyone I know.

Edit:  Here is the original IObit thread if you would like to see the post the IObit guy is responding to. http://forums.iobit.com/showthread.php?t=6826

I think IObit is based in China (although this forum is not), and I think the website is directly translated if some things don't make perfect since like they did for me.

I would like to hope that if any of this is true, and not malicious, it can be taken care of easily and swiftly.

[erockin84]

I have moved this here, to what I hope is a more approptiate forum.

Hello all,

I have always liked Norton on my computer at work, but do not have it at home, I use a combination of free programs.  But today I was perusing the interwebs and discovered something to my horror.  I am also a loyal(er) customer of IObit, a small software company that makes very helpful and free programs that are quite popular, a lot of you may know them.  But back to the horror... Here is a quote from the IObit forums, from someone I assume is an IObit employee.

"Dear All,

This is IObit Guy from IObit.

Recently, we have received thousands of complaints from our users stating that Advanced SystemCare 3 has compatibility issues with Norton Internet Security 2010 and Norton 360 V4. Namely, both Norton Internet Security and Norton 360 V4 require uninstalling Advanced SystemCare 3 during their installation process.

According to our iterative and serious tests and feedback from millions of users, there is absolutely no compatibility problem!

Thus we started contacting Symantec on the issue. For the past few months we have been actively contacting Symantec and asking them to resolve this issue. However, they refused to fix it by telling us that this issue lies in both programs use real-time protection for spyware, virus and etc, and their engineering department has designed it that way on purpose. We explained to them that Advanced SystemCare 3 is only a system utility to diagnose and optimize Windows and there is no real-time security protection or monitoring in Advanced SystemCare 3. Still they refused to correct it without any solid evidence of their claims except repeating this untenable excuse.

IObit is a young and small Internet company, who keeps making high-quality and popular software for Internet users. We value every user’s rights and benefits and we don’t want to cause any trouble. IObit really wants this issue to be addressed by both parties, and we are doing our part. We want the giant corporation Symantec to fix this issue or else we have the reason to doubt that Symantec is taking unfair competition strategy to beat their they-believe-to-be competitors."

I simply would like to know what Symantec has to say about this.  Thanks you for your time.  And between Symantec and IObit, IObit wins everytime, with everyone I know.

Edit:  Here is the original IObit thread if you would like to see the post the IObit guy is responding to. http://forums.iobit.com/showthread.php?t=6826

I think IObit is based in China (although this forum is not), and I think the website is directly translated if some things don't make perfect since like they did for me.

I would like to hope that if any of this is true, and not malicious, it can be taken care of easily and swiftly.

[erockin84]

I seemed to have lost my ability to edit, I'm not pointing fingers, I did do a a lot of editing, and there is likely a timed lockout.  But something was just brought to my attention... http://www.symantec.com/norton/support/kb/web_view .jsp?wv_type=public_web&docurl=20100402122709EN&l... was last modified on 4/23/10 yet to the best of my knowledge, I can test it it tomorrow, does not work.  And here's an exact post on the IObit forums that address's it:  http://forums.iobit.com/showthread.php?p=45045#pos t45045.  But regardless, this is from tonight... Sorry for the size, but that's how the site was, and I'm trying to make as readable as possible as simply as possible.

Edit: I can edit, yaay, but I see that you still can't really read it, so it is basically a tech support guy confirming everything the IObit forums say.  Also where I point at the IObit has another program call IObit Security 360 that does have all of the real time defense, which would seem redundant to have it on Advanced System Care.

Edit:  I can edit this post, the first one must be locked, but I don't see that it says that anywhere.

Edit:  And here's some information about Advanced System Care http://download.cnet.com/Advanced-SystemCare-Free/ 3000-2086_4-10407614.html?tag=mncol.  (I'm not trying to tell you to download, but who doesn't trust clicking on cnet links)

Edit:  Here's Symantec addressing it http://community.norton.com/t5/Norton-360/Norton-360-v4-removed-my-PRO-Advanced-SystemCare/td-p/2087... which seems to conflict with a lot of with a lot of other reading I have done.  I just want it all to get cleared up.

[erockin84]

I seemed to have lost my ability to edit, I'm not pointing fingers, I did do a a lot of editing, and there is likely a timed lockout.  But something was just brought to my attention... http://www.symantec.com/norton/support/kb/web_view .jsp?wv_type=public_web&docurl=20100402122709EN&l... was last modified on 4/23/10 yet to the best of my knowledge, I can test it it tomorrow, does not work.  And here's an exact post on the IObit forums that address's it:  http://forums.iobit.com/showthread.php?p=45045#pos t45045.  But regardless, this is from tonight... Sorry for the size, but that's how the site was, and I'm trying to make as readable as possible as simply as possible.

Edit: I can edit, yaay, but I see that you still can't really read it, so it is basically a tech support guy confirming everything the IObit forums say.  Also where I point at the IObit has another program call IObit Security 360 that does have all of the real time defense, which would seem redundant to have it on Advanced System Care.

Edit:  I can edit this post, the first one must be locked, but I don't see that it says that anywhere.

Edit:  And here's some information about Advanced System Care http://download.cnet.com/Advanced-SystemCare-Free/ 3000-2086_4-10407614.html?tag=mncol.  (I'm not trying to tell you to download, but who doesn't trust clicking on cnet links)

Edit:  Here's Symantec addressing it http://community.norton.com/t5/Norton-360/Norton-360-v4-removed-my-PRO-Advanced-SystemCare/td-p/2087... which seems to conflict with a lot of with a lot of other reading I have done.  I just want it all to get cleared up.

[erockin84]

So if anyone cares... I did get this, so we shall see I suppose.

[erockin84]

The post above had a picture removed, I put something I wasn't supposed to, but it's locked and I can't edit it, so ignore it, sorry.

[delphinium Norton Fighter]

Hi Erockin84:

This is a user to user help forum for Norton product users.  You are unlikely to receive any feedback from Symantec on this issue.

We do not recommend running two security suites on any single computer at any one time, because the problem is worse than redundancy, the programs will conflict silently over the responsibility for performing operations.  Neither will allow the scanning of itself by the other.  Other users have reported incompatibilities.  Optimization is basically, defragmentation.  So one might be drefragging one way, the other is defragging something else, and it doesn't go well.

http://community.norton.com/t5/Tech-Outpost/Iobit-Advanced-Systemcare-3-incompatibility-issue/m-p/20...

Iobit has had issues with other developers over proprietary use of their software, which doesn't lend Iobit much credibility.

http://laserwraith.weebly.com/1/post/2009/11/iobit-steals-malwarebytes-malware-database-and-more.htm...

When you post a screen shot, it has to be approved by the Mods before it becomes visible to the rest of us.  It will show soon.  When editing a post, you have only an hour time frame for this to done.

Hope that helps.

[Vineeth]

Hi,

As Delphinium pointed out, its not recommended to use more than one security product on a computer.

Incase if you want to use Advanced SystemCare Pro along with Norton product, when you install the Norton product, you will get an option to skip the "Incompatible application detected" message. Then you can continue with the installation.

Vineeth

[erockin84]

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delphinium wrote:

Hi Erockin84:

This is a user to user help forum for Norton product users.  You are unlikely to receive any feedback from Symantec on this issue.

We do not recommend running two security suites on any single computer at any one time, because the problem is worse than redundancy, the programs will conflict silently over the responsibility for performing operations.  Neither will allow the scanning of itself by the other.  Other users have reported incompatibilities.  Optimization is basically, defragmentation.  So one might be drefragging one way, the other is defragging something else, and it doesn't go well.

http://community.norton.com/t5/Tech-Outpost/Iobit-Advanced-Systemcare-3-incompatibility-issue/m-p/20...

Iobit has had issues with other developers over proprietary use of their software, which doesn't lend Iobit much credibility.

http://laserwraith.weebly.com/1/post/2009/11/iobit-steals-malwarebytes-malware-database-and-more.htm...

When you post a screen shot, it has to be approved by the Mods before it becomes visible to the rest of us.  It will show soon.  When editing a post, you have only an hour time frame for this to done.

Hope that helps.

---

Thanks for your response...

The redundancy I was referring to was between IObit's Security 360 and IObit's Advanced System Care, it would be redundant for them to put the same functions on both.  I accept and have no problem with Norton wanting to uninstall IObit's Security 360, because I do easily see potential compatibility issues with the two.  But I'm still undecided on issues between Norton and IObit's Advanced System Care, which is the program I am more concerned about. 

And yeah, I am well aware of the IObit v. Malwarebytes issues, I came across it several times in my research, unfortunate, but does not change my loyalty to and plans to keep Advanced System Care.  I'm also a Malwarebytes user, so it's not blind loyalty.

For the screenshot, I received a private message from the mod saying he deleted it, so I know it won't show up, but it is now about a day and a half later and I still cannot edit any of the above posts.  Really my biggest concern is that in doing my research, there seems to be a large community that thinks Symantec is maliciously and purposefully trying to get IObit programs, and if it were true, I assume other programs also, to be uninstalled.  In fact, since I brought this to the attention of our IT guy at work, he has decided to not updated Norton for the time being to see if there is an answer, and if not he is going to uninstall Norton.  I really just want to get to the bottom of the issue, because I feel bad for my favorite program, from a small, Chinese based company, that may or may not be getting bullied.

Basically, Symantec says there's issues, IObit and other IObit users say there is not, IObit says they have run extensive tests and have been in contact with Symantec who continues to say that there are issues.  So if Symantec says IObit is lying, then at least there is an answer that addresses the true issue I am referring to.

[Tony_Weiss Administrator]

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erockin84 wrote:

I simply would like to know what Symantec has to say about this...

Edit:  Here is the original IObit thread if you would like to see the post the IObit guy is responding to.http://forums.iobit.com/showthread.php?t=6826

---

With Norton 360 v4.1.0.32 and newer, there shouldn't be a compatibility conflict. In the thread you linked to, I don't see any information about the specific version that is being installed. Since they mention Norton 360 v4, I can assume that they're running N360 v4.0, and not the later updates that incorporate this change.

Additionally, v4.1 was released on March 31, 2010. Here's a link to the announcement:

http://community.norton.com/t5/Norton-360/Norton-360-v4-NEW-UPDATE-4-1-0-32-Updated-April-6th-2010/m...

[Tony_Weiss Administrator]

I simply would like to know what Symantec has to say about this...

Edit:  Here is the original IObit thread if you would like to see the post the IObit guy is responding to.http://forums.iobit.com/showthread.php?t=6826

[erockin84]

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Tony_Weiss wrote:

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With Norton 360 v4.1.0.32 and newer, there shouldn't be a compatibility conflict. In the thread you linked to, I don't see any information about the specific version that is being installed. Since they mention Norton 360 v4, I can assume that they're running N360 v4.0, and not the later updates that incorporate this change.

Additionally, v4.1 was released on March 31, 2010. Here's a link to the announcement:

http://community.norton.com/t5/Norton-360/Norton-360-v4-NEW-UPDATE-4-1-0-32-Updated-April-6th-2010/m...

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Thanks!  It does say 4.0 in his screenshot of the message...  I'm currently trying to fact check this, because the Admin I talked to here last night,  said they were working on the issue, and a tech support guy said it was not compatible and didn't mention anything about working on a fix.

I don't suppose you have the entire patch notes I can read somewhere do you?