09-16-2010 08:23 AM
I am a bit unclear on what your issue is since you say the login information is still present in your profile. Could you please restate exactly what problem you are having with the information? Is it just a matter of the forms not auto-filling?
09-16-2010 12:59 PM
It's confusing for me as well and describing it has proven awkward. The problem lies with the fact the Auto-Fill feature no longer works even though Norton says all of my log-ins are present. However when I check the Cards & Logins option in the tool bar inside of Firefox, the drop down menu shows only a small portion of the log-ins that I should have saved. For those log-ins that show up on the drop down menu, the auto-fill still works. Let me know if I can clarify.
09-16-2010 01:41 PM - edited 09-16-2010 01:43 PM
This issue has been reported a few times previously and I don't believe there has been any official resolution posted. However a user, DCD2008, reported a method that fixed the problem in his case in this thread:
The instructions given state:
Here's what I did and here's what ultimately restored everything:
1) I used the Identity Safe back up feature one more time to make the most current back up of all my logins.
2) I logged out of the program and used the "incorrect password login" technique to force the program to reset everything. When you enter an incorrect password 2 or 3 times, ID Safe will tell you that it's going to reset itself and restore itself to a "fresh install" state.
3) Once the program went into reset mode, it told me that it had found a previous profile. It also asked me for my previous password. This time I entered the correct password. The program loaded and when I checked my "Cards & Log-in" dropdown menu, ALL of my log-ins had been restored and the autofill feature was again working.
Now, had the program not restored my previous profile, I was prepared to use the Restore function within ID Safe to load all my log-ins back into the menu, hoping of course that it would fix the problem but it apparently wasn't necessary since the program reset itself with my existing profile (or perhaps it just located the backup copy I had made and used that by default) but in either case it's all up and running now.
Once you have your information safely backed up to a folder where you can relocate it easily, there is certainly no harm in trying this out. Let us know how it goes.
09-16-2010 03:03 PM
Finally, this solved my problem completely! Thank you so much for helping me out. I wasn't looking forward to re-entering all of the data for the websites I visit and this saved me a lot of time which is good with my university starting up soon. Thank you again
09-16-2010 04:27 PM
You're welcome. Once I understood your issue I recalled seeing other similar reports and got lucky in finding that someone had figured out a way to fix this. Glad to hear it worked - I'm sure others will benefit in the future as well, so thanks for circling back to let us know!