Norton 360

[mmalinow55]

I upgraded to 5.1.0.29 and do not receive any activity from Identity Safe.  I have logged in and out of IS and rebooted, I have several logins visible in the manager.  I believe the same thing happened after a previous upgrade but do not remember the workaround. I appreciate any assistance,

[Phil_D Norton Fighter]

Hello mmalinow55 and welcome!

First, please check that the Identity Safe Icon is visible in the Norton Toolbar and that all the browser add-ons are enabled.

If so, you should consider resetting your Identity Safe.

1. Open the main 360 interface.
2. Go to Settings > Identity Protection.
3. In the Identity Protection Window, go to Backup Identity Safe Data > Configure [+]
4. In the Backup Window, "Browse" to save the data onto a USB flash drive or other convenient location. Add a password for extra security.
5. Log out of Identity Safe.
6. Reset the current identity safe profile by providing a wrong or empty password twice in the login window.
   
   

1. Create a new identity safe profile. (Do not choose to import anything)
2. In the Identity Protection Window, go to Restore Identity Safe Data > Configure [+]
3. Browse to the NPM file you just saved on the USB flash Drive.  Click OK.

Let us know if the Autofill function works now.

And, always backup your Identity Safe Data to an external media on a regular basis.

[portions courtesy of Symantec Employee Thalir]

[mmalinow55]

Hello,

I tried the steps to save my IS logins, delete the current profile, create new profile, and restore the logins. I'm sorry to say that Identity Sfe is still non-functional.  It does not fill in logins at all. 

I have also now found that my dual boot system is no longer working. I have the system set up to boot different instances of XP Home. One system for regular use such as e-mail, word processing, etc. A second system for audio/video and programming projects.  This has worked for quite a long time.  Since I upgraded my primary system to Norton 360 v5, Identity Safe no longer works and my second system will not boot. It reports that it was shut down improperly and boots the first XP system.  If I use Acronis to restore the alternate system, it boots up OK. UNTIL I boot the system with Norton 360 v5 on it.  Then the 2nd system will not boot again.

Thanks.  

[dickevans Super RootKit Eradicator]

mmalinow55

Welcome

Something else is happening here.

I have a similar setup. Main drive for work/play and a second drive for testing. I have not run into the problem you describe. I did create a problem for myself when I restored an image to the wrong  drive. I've since corrected by backup and image routines to try to prevent shooting myself in the foot again.

Even after that mess I was able to restore the main drive and return to normal operation. Using BCDEDIT to rename the drive contents also helps.

How did you do your upgrade? If you did not completely remove the previous version it might be time to do an uninstall, run Norton Removal Tool, reinstall sequence. Be sure to reboot between each step. Run live update at least three times after you do the reinstall just to be sure that all of the updates have been downloaded and installed correctly

Hope this helps. Be sure to let us know how it works out