Norton 360

[panther68]

If you actually read the notice you posted the link for, you will notice that it was ONLY for the toolbar, not the ID Safe, as they are two entirely separate APIs.  Between the two the ID Safe is considered, by most, to be the far more important of the two, and they did NOT post notice of it being released.  I remember finding out it was finally available ONLY because I called in, spoke with a support technician, and was provided the link to manually download (at that point in time, it wasn’t part of the auto-update, and had to be done manually) and install the update.

[SendOfJive Norton Fighter]

Again, your facts are not correct.  The toolbar fix for FF3.5 included Identity Safe.  What was not fixed, as stated in the announcement was the IPS extension.  The announcement goes on to say this about IPS:  "We will make another post as soon as the patch is out."  And, yes, as promised, the release of the patch containing the IPS fix was prominently posted:

http://community.norton.com/t5/Norton-Internet-Security-Norton/NIS-NAV-16-7-Windows-7-Compatibility-...

[panther68]

@ SendOfJive

It seems that YOUR facts are, AGAIN, the incorrect ones.  That posting has nothing to do with the Firefox 3.5 upgrade incompatibility.  What it DID have to do with was the Windows 7 incompatibility, as it VERY clearly states.  Maybe you need to learn to read before you start spouting off that other people are wrong, when you are reporting on something entirely unrelated.  Get your facts straight.  At least one of us is actually spending time correctly researching the information.  Unfortunately, that one person is NOT you.  The upgrade that I, as well as some others, were pointing out, was the Firefox upgrade from 3.0 to 3.5.

[SendOfJive Norton Fighter]

The 16.7 patch was the inline patch where the Toolbar hotfix was incorporated and the IPS issue was fixed.  It was called the Windows 7 compatibility patch because much of the update was aimed at fixing compatibility issues with that OS, but the patch also addressed other general issues in OS's besides Windows 7, as stated in the announcement (also see this earlier Symantec employee post about this):

4.   What are the changes in this release?

  - Several Windows 7 compatibility fixes
  - Support for migrating Vista to Windows 7
  - Fixed issue where Windows Defender was disabled on every reboot
  - Norton Toolbar support for Firefox 3.5 in this release, including fixes for IPS Add-on issues
  - Fixed LiveUpdate failures caused by hosts running behind a proxy
  - Fixed top install failures seen in the field
  - Fixed patching issues seen with 16.5 patch

[panther68]

@ SendOfJive

Obviously, you’re still having trouble learning to read, so I will give it to you in as elementary way as I possibly can.  The link you gave is to an update from 8-31-09, which was designed to fix an incompatibility problem with Windows 7, which was released on 10-22-09 (almost two months later, if you need math assistance, as well).  In regards to anything having to do with Firefox 3.5, it, specifically, had to do with the interaction between Firefox 3.5 & Windows 7, but did NOT, specifically, have to do with incompatibility problems with Firefox 3.5, itself.  To be more specific, it had absolutely nothing to do with Firefox 3.5, in, and of, itself.  As for the update that DID have to do specifically with the Firefox upgrade, from 3.0 to 3.5, that can be found here:  http://community.norton.com/t5/Norton-Internet-Security-Norton/Norton-Toolbar-Support-for-Firefox-3-...

Take careful notice of the date (7-13-09), for, if you do, then, and ONLY then, will you finally realize that this patch, which was released a month & a half earlier, was the REAL patch having to do SPECIFICALLY with the upgrade from FF 3.0 to FF 3.5.  Of course, since you are the very person who posted this information (earlier, not only under this same topic, but also under the very same Norton 360 thread…I only mention that last part because there is a similar thread going on in the NIS section), then it seems that, in addition you tour inability to read, you are also having sever “senior moments”  (ie. senility).  You appear to be trying to convince people of one thing in one thread, and, in another thread, you are trying to convince people of something entirely different.  Do you enjoy contradicting yourself?

[SendOfJive Norton Fighter]

The chronology was

June 30, 2009:  Firefox 3.5 released.

July 13, 2009:    Hotfix for Norton Toolbar Released

August 10, 2009:  Hotfix included in 16.7.2.9 Update - for those who did not install the hotfix

August 31, 2009:  Fix for IPS Add-on included in 16.7.2.11 Update

All customers received the 16.7.2.11 Update - The included fixes were not all specific to Windows 7.

[panther68]

NO WHERE in that release do the words “The included fixes were not all specific to Windows 7” appear.  Those are YOUR words, NOT those of Symantec.  Quit lying to yourself, as well as others, and quit trying to prove a false point as truth.  You only continue to show your ignorance.  Sorry, but THAT is the truth.  You don’t even read the information you are attempting to pass of as your false-truth, for, if you had, then you would know that the information contained within that last posting refers to MULTIPLE patches, NOT just one patch.  It VERY clearly states that if refers to patches 16.1, 16.2, 16.5 AND 16.7.2.11.  That is FOUR separate patches, NOT one.  Guess I was really right, and you don’t know simple math.

[panther68]

@ SendOfJive  (or, more accurately, maybe you should be called TurkeyOfJive)

I had tired of your childish antics, and will no longer be responding to your pointless & worthless comments.  You have not only contradicted yourself, but, it appears (and, probably accurately so) that you either have trouble reading, or understanding that which you read.  While, ever once in a while, I might miss one or two specific points, but, for the greatest part, I thoroughly research information BEFORE I add it into any comments I make.  In that research also comes understanding of that which I speak.  You, on the other hand, seem to just be searching out data (probably using Google, which I use), and either including the URLs, or words from that which you find, but, whereas I fully read what I find before including it in my comments, you chose to just copy & paste.  You find little points that might help your argument, but once you find something of the sorts, you don't bother to read any further.  This is what is known as doing a "half-**bleep**" job.  I'd like to be able to say that, as a researcher,. you would be fired, but, the truth is, you would probably never be hired as a researcher, to begin with.  Quite trying to argue points which you have proven you can't even argue, and go back to your job...probably flipping burgers at McDonald's.

@ EVERYONE else who reads these comments

To anyone else reading Mr. JiveTurkey’s comments, I highly recommend taking them with a grain of salt, and, as I have done, do your own research.  I have tried to help those in need, and that I have done, as you can see by comments left by others.  Then, unfortunately, there are the misinformed & misguided bits of information you will read that have been posted by SendOfJive, some of which, if you read all he (or maybe she….know knows) has posted, you will find contradict other posts s/he has left.  I leave things for you to decide on your own.  As for me, I am done with all Norton/Firefox 4 related threads, as I chose to no longer involve myself in someone else’s childish delusions.

[delphinium Norton Fighter]

Geez, sorry to see you go Panther.  You've added so much to the comraderie on the forum.  I'm sure Norton support will miss you as well. 

[fisherka1]

To: Panther 68:  I received your last post for me and I want to thank you again for all your help.  This forum is about helping one another, and that you did for me.  As I stated earlier, I am back to normal.  I will check the link you provided and google updates related to FF 4.0 and Norton fixes until I feel confident those fixes are in place. I do not want to have to go through this kind of situation again.

To Everyone: I am sorry for opening what appears to be a can of worms.  There are obviously problems with the compatibility between FF 4.0 and Norton 360.  As a Norton 360 customer, I would have expected Norton to notify their customers of any potential compatibility issues, and their time frame for addressing those issues. We all know Norton has known about the FF 4.0 release in plenty of time to at least warn us.  Norton is a provider of an extremely important service for which they have a responsibility to notify their consumers of issues which could affect that service...End of Story – there is no way to sugar coat this.  With that being said, lets hope Norton will do a better job of notifying their customers in the future.  When they don't, we need to let them know what our expectations are.  As for this forum, it should be about people working together to resolve problems and that means respecting one another even when we believe some of the information provided is inaccurate or misleading. Please try to get along, because there are a whole lot of people out here (like me) that are not computer savvy and we really depend on your expertise.   We need to keep all knowledgeable people contributing. It is what makes the community work!!!  I hope Panther68 rand any others that are considering leaving the Norton community reconsider. In my opinion this would be a big loss!