Here's what I find interesting...EXTREMELY interesting, in fact...about this whole situation. First, let's go back to when Firefox 3.5 was released. Symantec went through the exact same thing, except with one major difference. With the upgrading of Firefox, from 3.0 to 3.5 (June 2009), Mozilla didn't give any advance warning to those (individuals, as well as companies, such as Symantec) writing various APIs (aka "plug-ins") for Firefox. The result, as you can guess, if you didn't experience this for yourself when it happened, is that there were a number of plug-ins that no longer functioned with the newly-released Firefox 3.5. Thankfully, the programmers of these APIs (again, companies & individuals, alike) came to the rescue in a reasonably timely manner, and the more useful of them were restored to full functionality.
Fast forward to today, with the upgrading from Firefox 3.6.6 to 4.0, we, essentially, have the same problem. Whereas Firefox 3.0 used the Gecko 1.9, which was upgraded to the Gecko 1.9.1 engine in Firefox 3.5, Mozilla has done the same thing here, upgrading to the Gecko 2.0 engine with the release of Firefox 4.0. There are a number of APIs out there that no longer function, although far less than what happened in June 2009, and for a good reason. This time around, Symantec notified API programmers (once again, companies & individuals, alike) that major changes were taking place. Not only that, but they made such notifications five months in advance of the release of Firefox 4.0.
If you consider the fact that, this time around, the great majority of plug-ins for Firefox had already been updated to work with Firefox 4.0, this leads to me to believe that, for the majority of that time, Symantec's programmers have been sitting on their arses, essentially doing nothing. If others, including Google & Skype, can write updated API within that five month periods, allowing them to work with Firefox 4.0, then why in the world wasn't Symantec able to do the same thing? While on the phone with someone from Symantec's tech support (or, what I would, more realistically, call tech anti-support, since they guy was a complete idiot, and couldn't even answer half the questions I was asking...that's what you get, Symantec, for outsourcing your support to countries such as India), I asked the guy, and the best response he was able to come up with way, “They are working on it.” When I asked him for an approximate release date, he had not the slightest clue. This, my friends, is the quality of programmers & support technicians Symantec now hires. I have used Norton products for a great many years, but, when my current subscription is close to expiring, I am going to serious consider, and research, alternatives from other companies. Symantec has lost their “touch”, and deserves to lose business. 
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