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Visitor
ericbeumer
Posts: 2
Registered: ‎08-01-2012
Accepted Solution

Identity Safe crashes Norton 360

Hi,

Since today Identity Safe crashes Norton 360.

When I use Identity Safe (sign in to it) on either IE, Firefox or Chrome, it crashes and takes Norton 360 with it. The message I get is:

Snap8.png

 

It also tells me that Symantec Service Framework doesn't work anymore. 

 

I use: Windows 7 prof 64bit, Norton 360 6.2.1.5, Identity Safe 2012.5.4.6, IE 9.0.8112.16421 (32bit), Firefox 14.0.1, Chrome 20.0.1132.57 m.

 

Please advise.

 

Regards, Eric

 

peterweb
Posts: 8,041
Kudos: 1,174
Solutions: 303
Registered: ‎04-17-2008

Re: Identity Safe crashes Norton 360

Welcome. A couple of things to check. Have you manually run LiveUpdate a few times, rebooting as necessary, until no updates are available? Try clicking on Support - Get Support to run Autofix. This will check your 360 installation and fix what it finds.

Things happen. Export/Backup your Identity Safe data.
Visitor
ericbeumer
Posts: 2
Registered: ‎08-01-2012

Re: Identity Safe crashes Norton 360

Thanks peterweb. I (again) ran LiveUpdate a couple of times. It did install some updates. Also ran Autofix and it did fix one item.

Signed in to Identity Safe on verious browsers and till now the problem seems to be gone.

Thanks for your help.

peterweb
Posts: 8,041
Kudos: 1,174
Solutions: 303
Registered: ‎04-17-2008

Re: Identity Safe crashes Norton 360

Glad to hear you got things back. Autofix is a good tool to try for many issues.

Things happen. Export/Backup your Identity Safe data.