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Newbie
bbzoomer
Posts: 3
Registered: ‎04-29-2011

Identity Safe stopped auto fill

[ Edited ]

For the second time, my Identity Safe has stopped the auto-fill function. The first time I was able to find instructions on what to do and I think it required me to completely uninstall and reinstall Norton. This is REALLY annoying and time consuming, and now I can't even find the instructions on what to do. 1. Why did it stop working all by itself? 2. How do I fix it?

PapauZ
Posts: 6,792
Topics: 392
Kudos: 1,025
Solutions: 374
Registered: ‎04-08-2008

Re: Identity Safe stopped auto fill

Hi,

can you please tell us the exact version of your Norton product?
1. Open the main window
2. Click on Help & Support -> About menu
3. On the About window find the version number (it will look like this: 5.0.0.125)

Thanks!


Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

Newbie
bbzoomer
Posts: 3
Registered: ‎04-29-2011

Re: Identity Safe stopped auto fill

Norton 360 Version 5.0.0.125

Newbie
desauteldarla
Posts: 2
Registered: ‎04-30-2011

Re: Identity Safe stopped auto fill

Same thing happened to me when I installed firefox 4... now I have log in information... It's the most frustrating thing I can imagine... I think firefox should have given a warning about it... Meanwhile, it's a Norton product so, Norton, PLEASE let's see some action solution on this item... Makes me want to toss my laptop into the lake...

Newbie
desauteldarla
Posts: 2
Registered: ‎04-30-2011

Re: Identity Safe stopped auto fill

[ Edited ]

Product Name: Norton 360

  • Version: 3.8.0.41
  • If you can help me, please tell me what I can do to get my logins back... silly me, I don't have a complete record of my passwords... Darla [edit: Please do not post email addresses per the Participation Guidelines and Terms of Service.]
  • PapauZ
    Posts: 6,792
    Topics: 392
    Kudos: 1,025
    Solutions: 374
    Registered: ‎04-08-2008

    Re: Identity Safe stopped auto fill

    Hi Darla,

     

    you should install Norton 360 v5.0. It has a firefox compatibility fix for 4.0. Here are the steps you should do:

    1. If you use the feature, please backup your Identity Safe data (Settings -> Identity Protection -> Backup)
    2. Download latest Norton 360 installer:
    - www.norton.com/n360s_5 Standard with 2GB Online Storage
    - www.norton.com/n360p_5 Premier with 25GB Online Storage
    - www.norton.com/n360sne_5 Standard Netbook Edition with 2GB Online Storage
    - www.norton.com/n360pne_5 Premier Netbook Edition with 25GB Online Storage
    - for other languages than English please go to the Norton Update Center: www.norton.com/nuc
    3. Download Norton Removal Tool: www.norton.com/nrt
    4. Disconnect from internet
    5. Remove the old Norton 360 version from Start Menu or from Control Panel -> Add or Remove programs
    6. Reboot
    7. Run the Norton Removal Tool, reboot (repeat it 2-3 times)
    8. Install Norton 360 version 5 with the downloaded installer
    9. Reconnect to the internet
    10. Activate Norton 360 version 5 with the same key you have for the older version
    11. Run Live Update until you get no new updates
    12. Restore your Identity Safe data (Settings ->Identity Protection -> Restore)

    13. Download and install the Firefox 4.0 Hotfix: ftp://ftp.symantec.com/public/english_us_canada/hotfix/firefox4_toolbar/KB20100720112959EN.exe

    14. Restart PC



    You can check how the Norton Removal Tool works in this video.


    Let us know the results.

     

     

     

     

    bbzoomer, do you use Firefox 4.0 as well? If yes, you can run the compatibility hotfix as well.


    Windows 8.1 Embedded Industry Pro x64 Hungarian, Norton 360 v21.3.0.12

    Newbie
    bbzoomer
    Posts: 3
    Registered: ‎04-29-2011

    Re: Identity Safe stopped auto fill

    I di not use Firefox. I use IE and have made no changes to my system other than the updates that Microsoft does automatically.