02-23-2011 07:22 PM
Had problems with my internet today. My tech guy had me reset a lot of things and now I can't get my identity safe to work.
I can log-in to identify safe but when I go to the any of the webpages that normally would just automatically fill in they don't fill in the passwords anymore.
Help!!! I really rely on this.
02-23-2011 08:31 PM - edited 02-23-2011 08:38 PM
First, be sure the appropriate Symantec / Norton Add-ons are enabled in your browser. Is the Norton Toolbar visible?
If that does not work, you should consider resetting your Identity Safe.
Let us know if the Autofill function works now.
And, always backup your Identity Safe Data to an external media on a regular basis.
[portions courtesy of Symantec Employee Thalir]
Norton Internet Security • Comcast NSS • Norton Zone | XP SP3 • Windows 7 Professional SP1 x64
• PLEASE, BACKUP or EXPORT your Identity Safe Data on a regular basis •
"Anyone who isn't confused really doesn't understand the situation." Edward R. Murrow