10-10-2009 01:36 PM
Solved! Go to Solution.
10-13-2009 08:33 PM
Try the following steps and let us know if this helps you.
1. Take a backup of your Identity Safe data into a .npm file using the Settings -> Ideintity safe -> Backup Identity Safe Data
2. Logout of Identity safe
3. Reset the Identity safe profile by providing empty password twice
4. Create a fresh Identity Safe profile
5. Restore the .npm file using Settings -> Ideintity safe -> Restore Identity Safe Data
10-15-2009 10:53 PM
If you are satisfied with the solution given, please mark your thread as solved by clicking on the green button and mark which post gave you the answer. This way others will know that the problem has been solved. Thanks.
Success always occurs in private and failure in full view.