Norton 360

[insfis]

Quads, or whomever reads this,

I realize the press on your time, and appreciate anything you can do for me.

Per the screenshot, this started happening Friday, 2 days ago, and it’s become apparent I can’t fix it.

[img]http://img254.imageshack.us/img254/4484/helpmeplease.jpg[/img]

After reading some of the threads here, this doesn’t seem like a one size fits all, and I apologize if I’ve made the issue worse, but this is what I’ve done so far…

ran the Trojan.zeroaccess removal tool, and nothing came up

ran the NPE, and again nothing came up

Per yahoo answers, I ran tdsskill, then kaspersky.  Kaspersky found 3 files.  I chose to delete all 3, and nothing changed. 

malwarebytes, found nothing, which has since been UNINSTALLED

ran CleanUp several times, it deleted an abnormally large amount of files each time, but never fixed anything

I run windows 7 at 32 bit, and I have a flash drive.

I’m not very computer knowledgeable, but I am good at following directions and would like to make this as easy for you as possible.  It’s my biggest fear this thing gets worse then it is.

Thank you.

[Quads]

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures,  The work though in cleaning a system is individual and only for that system due to a number of factors.

Please do not run any tools unless instructed to do so. 

• We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
• If I ask a Question just answer it, don't run anything unless it states.
• Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup  (including system as a whole)

Please read every post completely before doing anything. 

• Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

• Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
  
  
• Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.

You can't have Norton and Kaspersky installed on the same system, you are making thinks so much worse,  Now you have to uninstall Kaspersky and probably Norton to.

Quads

[insfis]

I don't think Kaspersky was officially installed.  It was never on the programs list.  When I ran it, it "initialized," and then ran.  It never installed, or extracted anything to my knowledge.  I hope that makes sense.  What's the next step?

[Quads]

You stated,

", I ran tdsskill, then kaspersky.  Kaspersky found 3 files"

Quads

[insfis]

It let me "run" it without installing it.  It was never installed on my machine. 

I realize you get a lot of "special" people here.  I want to do this as quickly, and easily for you as possible.  What's the next step knowing Kaspersky has never been installed on my machine?

[Quads]

I need the TDSSkiller log, showing what it removed.

Look in the location   C:\TDSSkiller.........................................log.txt

Quads

[insfis]

Please see attached, it was actually 4 files.

[Quads]

OK I will keep that log just in case I need it for reversing anything it took.

Read Slowly and all of it.

Please download http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/   You need to download the 32bit version.

Transfer it on to the Flash Drive.

Enter System Recovery Options. 

To enter System Recovery Options from the Advanced Boot Options:

• Restart the computer.
• As soon as the BIOS is loaded begin tapping the F8 key until Advanced Boot Options appears.
• Use the arrow keys to select the Repair your computer menu item.
• Choose your language settings, and then click Next.
• Select the operating system you want to repair, and then click Next.
• Select your user account and click Next.

On the System Recovery Options menu you will get the following options:

Startup Repair
System Restore
Windows Complete PC Restore
Windows Memory Diagnostic Tool
Command Prompt

• Select Command Prompt
• In the command window type in notepad and press Enter.
• The notepad opens. Under File menu select Open.
• Select "Computer" and find your flash drive letter and close the notepad.
• In the command window type e:\frst.exe (for x64 bit version type e:\frst64) and press Enter
  Note: Replace letter e with the drive letter of your flash drive.
• The tool will start to run.
• When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) on the flash drive.  restart the system and load Windows Please attach the log in your reply.

Quads

[insfis]

I was stopped by a password request, which I don’t recall ever setting.  

• Use the arrow keys to select the Repair your computer menu item. - Done
• Choose your language settings, and then click Next. – Done US
• Select the operating system you want to repair, and then click Next. – Never Asked me this
• Select your user account and click Next. – Asks me for a password, which I never set-up, or have had to use, there are 2 usernames, both prompt me for a password: Eric and HomeGroupUsers $

[Quads]

If you have no password for your user account leave it empty and press enter.

Quads