Norton 360

[Sandy_Stone]

I ran a diagnostic scan with Norton and it tells me that:

Problem:  Norton 360 has detected inoperable hardware devices.

Recommendation:  You may want to configure these hardware devices. Run Device Manager to properly configure hardware devices.

This section lists any hardware devices that are not working.

Data Type	Device Problem and Description
Device Type	RADEON X600 256MB HyperMemory Secondary
Device Status	Device cannot start. (Code 10)
Plug and Play ID	PCI\VEN_1002&DEV_5B72&SUBSYS_06031002&REV_00\4&1A646D2D&0&0108

I also get pop up telling me that IE greedy with the memory usage. I not that tech savy If anyone could help me that would be great.

Feature	Details
Page File Size	1,600MB
Page File Free	92%
Physical Memory Size	1,022MB
Physical Memory Free	58%
Disk Type	Fixed Disk
Disk ID	C
Total Disk Space	230GB
Free Disk Space	123GB

This section lists and characterizes the key hardware devices and components on this system.

Feature	Details
PC Manufacturer	Dell Inc.
Model	Dell DXP051
Motherboard Manufacturer	Dell Inc.
Product	0YC523
CPU	Intel(R) Pentium(R) D CPU 3.00GHz
Version	x86 Family 15 Model 4 Stepping 4
Data Width	32bits
Approximate Current Clock Speed	2,992Mhz
Approximate Maximum Clock Speed	2,992Mhz
BIOS	Phoenix ROM BIOS PLUS Version 1.10 A02
Date	10/27/2005
Version	DELL - 7
Memory slots available on motherboard	4
Memory Chip	DIMM_1
RAM	512MB
Speed	533ns
Memory Chip	DIMM_2
RAM	512MB
Speed	533ns
Motherboard Device	Intel PRO/100 VE Network Connections
Status	On
Motherboard Device	High Definition Audio Controller
Status	On
System Slot	PEG
Status	In Use
System Slot	SLOT1
Status	Available
System Slot	SLOT3
Status	Available
System Slot	SLOT4
Status	Available
System Slot	SLOT5
Status	Available
System Slot	SLOT6
Status	In Use
CD Drive	SONY DVD-ROM DDU1615
Media Type	CD-ROM
CD Drive	HL-DT-ST DVD+-RW GWA4164B
Media Type	CD-ROM
Video Manufacturer	ATI Technologies Inc.
Video Card	RADEON X600 256MB HyperMemory
RAM	256MB
Mode	1280 x 1024 x 4294967296 colors
Driver	ati2dvag.dll
Date	2/9/2006
Version	6.14.10.6601
Hard Disk Model	Maxtor 7L250S0
Interface	IDE
Network Adapter	Intel(R) PRO/1000 PL Network Connection
Service Name	e1express
Sound Manufacturer	SigmaTel
Model	SigmaTel High Definition Audio CODEC
Sound Manufacturer	Microsoft
Model	Unimodem Half-Duplex Audio Device
Printer	Microsoft XPS Document Writer
Printer	Microsoft Office Document Image Writer Driver
Printer	Dell Photo AIO Printer 962
Printer	CAPTURE FAX BVRP
Printer	CAPTURE FAX
Number of Logical CPUs Active	2

[dickevans Super RootKit Eradicator]

Sandy_Stone

Welcome

My first observation is that there appear to be a number of out of date components listed. Have you visited the Dell site lately and downloaded/installed the latest drivers for all of your hardware? Including your BIOS. After everything is up to date try again adn report back. Be sure to reboot between each of the download/install sessions.

Hope this helps

[Sandy_Stone]

I managed to fix the problem with some Dell updates so all is well for now.

[dickevans Super RootKit Eradicator]

Sandy_Stone

Got to love when a plan works out for the best

Keep visiting and stay safe

[Sandy_Stone]

Hello and good afternoon Norton Support. Here is my issue: host file hijack? I keep getting Norton pop ups telling me that I have high memory usage by IEEE.  I had a virus removed on May 8th that was causing a Google redirect. Some of it must be still kicking around. I scanned with Norton and Malwarebytes which came up with nothing. I scanned with Security Task Manager and it tells me there is a problem and do I want to re-write the host file? I have no idea how to re-write a host file, so I left it alone. I noticed that IEEE is not my default, which it should be, so I reset that. I have gotten a couple of pop ups telling me that a hijack of IEEE was attempted. My only symptoms are the described and a couple memory dumps and slow functioning at times. Is Security Task Manager a legit program? Do I just need to rewrite the host file?

[SendOfJive Norton Fighter]

Hi Sandy_Stone,

By IEEE, do you mean Internet Explorer?  If so, occasional high resource usage reported by Norton's Performance Monitoring is probably normal and nothing to worry about.  Your Hosts file may have been changed by any number of things - it could be the work of malware or it could be the work of a security program like Spybot - Search and Destroy which updates the Hosts file with each weekly update release.  The hosts file can be used by malware to prevent you from visiting security-related websites, but it can also be used by good programs to prevent you from accidentally going to known malicious sites.  An easy way of resetting the Hosts file to its default is to use the Microsoft Fix-it Tool:

http://support.microsoft.com/kb/972034

[Sandy_Stone]

Yes I meant Internet Explorer. The Spell checker was my downfall there. Anyway, thanks for the tip, and I am working on the problem.