05-26-2011 07:22 PM
I ran a diagnostic scan with Norton and it tells me that:
Problem: Norton 360 has detected inoperable hardware devices.
This section lists any hardware devices that are not working.
|Data Type||Device Problem and Description|
|Device Type||RADEON X600 256MB HyperMemory Secondary|
|Device Status||Device cannot start. (Code 10)|
|Plug and Play ID||PCI\VEN_1002&DEV_5B72&SUBSYS_06031002&REV_00\4&1A6|
I also get pop up telling me that IE greedy with the memory usage. I not that tech savy If anyone could help me that would be great.
|Page File Size||1,600MB|
|Page File Free||92%|
|Physical Memory Size||1,022MB|
|Physical Memory Free||58%|
|Disk Type||Fixed Disk|
|Total Disk Space||230GB|
|Free Disk Space||123GB|
This section lists and characterizes the key hardware devices and components on this system.
|PC Manufacturer||Dell Inc.|
|Motherboard Manufacturer||Dell Inc.|
|CPU||Intel(R) Pentium(R) D CPU 3.00GHz|
|Version||x86 Family 15 Model 4 Stepping 4|
|Approximate Current Clock Speed||2,992Mhz|
|Approximate Maximum Clock Speed||2,992Mhz|
|BIOS||Phoenix ROM BIOS PLUS Version 1.10 A02|
|Version||DELL - 7|
|Memory slots available on motherboard||4|
|Motherboard Device||Intel PRO/100 VE Network Connections|
|Motherboard Device||High Definition Audio Controller|
|CD Drive||SONY DVD-ROM DDU1615|
|CD Drive||HL-DT-ST DVD+-RW GWA4164B|
|Video Manufacturer||ATI Technologies Inc.|
|Video Card||RADEON X600 256MB HyperMemory|
|Mode||1280 x 1024 x 4294967296 colors|
|Hard Disk Model||Maxtor 7L250S0|
|Network Adapter||Intel(R) PRO/1000 PL Network Connection|
|Model||SigmaTel High Definition Audio CODEC|
|Model||Unimodem Half-Duplex Audio Device|
|Printer||Microsoft XPS Document Writer|
|Printer||Microsoft Office Document Image Writer Driver|
|Printer||Dell Photo AIO Printer 962|
|Printer||CAPTURE FAX BVRP|
|Number of Logical CPUs Active||2|
05-26-2011 08:18 PM
My first observation is that there appear to be a number of out of date components listed. Have you visited the Dell site lately and downloaded/installed the latest drivers for all of your hardware? Including your BIOS. After everything is up to date try again adn report back. Be sure to reboot between each of the download/install sessions.
Hope this helps
06-03-2011 12:23 PM
Hello and good afternoon Norton Support. Here is my issue: host file hijack? I keep getting Norton pop ups telling me that I have high memory usage by IEEE. I had a virus removed on May 8th that was causing a Google redirect. Some of it must be still kicking around. I scanned with Norton and Malwarebytes which came up with nothing. I scanned with Security Task Manager and it tells me there is a problem and do I want to re-write the host file? I have no idea how to re-write a host file, so I left it alone. I noticed that IEEE is not my default, which it should be, so I reset that. I have gotten a couple of pop ups telling me that a hijack of IEEE was attempted. My only symptoms are the described and a couple memory dumps and slow functioning at times. Is Security Task Manager a legit program? Do I just need to rewrite the host file?
06-03-2011 12:42 PM
By IEEE, do you mean Internet Explorer? If so, occasional high resource usage reported by Norton's Performance Monitoring is probably normal and nothing to worry about. Your Hosts file may have been changed by any number of things - it could be the work of malware or it could be the work of a security program like Spybot - Search and Destroy which updates the Hosts file with each weekly update release. The hosts file can be used by malware to prevent you from visiting security-related websites, but it can also be used by good programs to prevent you from accidentally going to known malicious sites. An easy way of resetting the Hosts file to its default is to use the Microsoft Fix-it Tool: