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Posts: 1
Registered: ‎01-07-2012

Inoperable Hardware Devices : Symantec Network Security Miniport #5

Hi All Norton 360 v Users


I'd really appreciate your assistance to fix this problem reported by Norton 360. Below are the error messages.





Norton 360 Diagnostic Report


Inoperable Hardware Devices


Problem: Norton has detected inoperable hardware devices.


Recommendation: You may want to confidgure these hardware devicecs. Run Device Manaager to properly configure hardware devices.




Data Type              |   Device Probem and Description

Devicec Type        |   Symantic Network Security Miniport #5

Device Status       |   Failure using the VxD loader. (Code 19)

Plug and Play ID  |   ROOT/SYMC_SYMIMMP\0004



Device Manager


Network adapters


Symantic Network Security Miniport #5


Properties - General - Device status


Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.






Uninstall and then reinstall your device.


Following the instructions prompts the message:


Device Manager


Failed to uninstall the device. The device may be required to boot up the computer.


This troubleshooter is unable to solve your problem.