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SoftwareUser
Posts: 1
Registered: ‎01-07-2012

Inoperable Hardware Devices : Symantec Network Security Miniport #5

Hi All Norton 360 v 5.1.0.29 Users

 

I'd really appreciate your assistance to fix this problem reported by Norton 360. Below are the error messages.

 

SoftwareUser

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Norton 360 Diagnostic Report

 

Inoperable Hardware Devices

 

Problem: Norton has detected inoperable hardware devices.

 

Recommendation: You may want to confidgure these hardware devicecs. Run Device Manaager to properly configure hardware devices.

 

Details

 

Data Type              |   Device Probem and Description

Devicec Type        |   Symantic Network Security Miniport #5

Device Status       |   Failure using the VxD loader. (Code 19)

Plug and Play ID  |   ROOT/SYMC_SYMIMMP\0004

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Device Manager

 

Network adapters

 

Symantic Network Security Miniport #5

 

Properties - General - Device status

 

Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)

Click Troubleshoot to start the troubleshooter for this device.

 

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Troubleshoot

 

Uninstall and then reinstall your device.

 

Following the instructions prompts the message:

 

Device Manager

 

Failed to uninstall the device. The device may be required to boot up the computer.

 

This troubleshooter is unable to solve your problem.

 

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