Norton 360

[luckyroadking]

I installed Norton 360 over the weekend to replace my last Internet Security - A/V software that expired.  I must say that first impression is I am disappointed on how much it has SLOWED DOWN Firefox (my preferred browser).

Here are the issues I am seeing....

1. When I type in forms (even this one as I type now) there is a very noticable delay in the characters appearing in the form fields
2. When I drag and drop to form fields (which I do often) on web pages there is a delay long enough to make me think I didn't acually drag the text.
3. After a web page is FULLY loaded there is a delay before I can scroll the page
4. When I roll over a link on a web page there is a noticable delay before the curson switches from Arrow to Hand and I am able to click the link.

Right now my 360 installation is running at all default settings.  Is there anything that can be tweeked to cure these annoying slowdown issues?

I run a large social network so I LIVE on the internet and these delays are unexceptable.  I had no problems like this with my previous security - a/v software but switched on the recommendation of a friend, plus I liked the multi-computer pricing Norton offered.  However if this is the NORM operation I can expect from the Norton product I will have no choice but to switch back.

Any and all input is appreciated!!!

[luckyroadking]

Oh yeah... Running Windows 7, Firefox 15 on a fairly new PC

[peterweb Super Worm Eliminator]

What was the previous security AV software, and how did you remove it. If it was not a Norton product, you should run the removal utility for that program to remove all traces of it. If left on the computer, it can conflict with Norton.

[luckyroadking]

I was running Webroot before Norton.  Used the uninstall and have since check for remaining files, processes and services.  Doesn't seam to be any files left or anything still running???

[peterweb Super Worm Eliminator · Accepted solution]

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luckyroadking wrote:

I was running Webroot before Norton.  Used the uninstall and have since check for remaining files, processes and services.  Doesn't seam to be any files left or anything still running???

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Just to be sure Webroot is removed, follow the instructions to use the Webroot CleanWDF.exe  found here.

http://support.webroot.com/app/answers/detail/a_id/2223/session/L2F2LzEvdGltZS8xMzQ4MDIxOTIwL3NpZC9F...

Then download and run the Norton Removal and Reinstall tool from here.

Be sure to backup/export your Identity Safe data if you use that feature.

Also, be sure to run LiveUpdate manually a few times, rebooting as necessary, until no updates are available.

Then import your Identity Safe data.

Let us know if this helps.

[luckyroadking]

I did use the Webroot removal tool already but did not re-install Norton afterwords.  I will try that in the morning... Thanks.

[luckyroadking]

Reinstalling Norton after the complete cleanup of Webroot seemed to take care of it.  Thanks!!!!!!

[peterweb Super Worm Eliminator]

Glad you found the solution.

Even after uninstalling a different  security program, it can leave remnants behind in case you want to re install. These often cause the problems we see here.