04-14-2010 08:35 PM
Friend lives in the boonies; dialup connect, 28Kbps max speed. I installed his new purchase of the 3-user N360v4 to his system while fixing a c-rapware problem on his computer at my house where I have a RoadRunner turbo connection. A couple of weeks later he wanted me to help him install N360 on his wife's computer at his house. Started to do that from his purchased disk, but it wanted to do an update even before it got going on the install and 10 minutes later had downloaded a total of 2Kb (probably because it was trying to do a WindowsUpdate at the same time).
No problem says I, I have an up-to-date N360v4 folder I copied off my brother's new netbook to which I had installed N360v4 (downloaded as a trial from the Internet) and then inputted the product key from his wife's N360v3 (3-user). I used the copied folder to update her system to v4 after finishing my brothers and I'd swear on a stack of bibles that it asked me to input the product key during that installation.
Alas without my realizing it, somewhere along the way the product key for my sister-in-laws copy of N360v3 got saved in a file in the N360v4 folder on my USB stick. So when I installed N360v4 to my friend's wife's computer, it didn't ask me for a key, it installed using the wrong key.
Question: how can I fix this? I already tried uninstalling N360v4, running the N360 special removal program which tells you to make sure you save the key, and changing the product key in the file on my USB stick and in the Symantec folder in MyDocuments, but when I reinstalled, the wrong product key came back.
I know my NIS 2010 (which has 355 days to go) offers an "Express Renewal" button which brings up a dialog with a place to put in a product key, so if N360 offers the same dialog (wasn't doing so the other day), then I can just put in the right key using that screen. My SIL doesn't plan to use the 3rd copy anyway, but I'd still rather not have messed this up as I did.
TIA, Duane White
Solved! Go to Solution.
04-14-2010 11:27 PM
The only dept. which might be able to straighten out this problem would be customer support. They are in charge of activations and registrations. I don't know if they will be able to do anything about your problem, but they would be the ones to ask about that. Please have the keys handy and explain to them what you have done and see if they can straighten it out for you. You can chat with customer support for free via the chat program. Here is how to get it.
This is the link for US/Can. If you need a different location, please consult your local Symantec site for the local free chat customer support link.
Please come back and let us know how you made out. Good luck and thanks.
Success always occurs in private and failure in full view.
04-20-2010 06:21 PM
Apologies for not responding sooner -- got sidetracked. Thank you for the chat link. I will use that route to try and iron out this problem.
Regards, Duane White