It's an Asus. I don't remember what antivirus I had before, but it came installed on the computer, and expired a while ago. I had to delete it when I installed Norton because it said they weren't compatible. My computer had been running slowly, which is why I puchased the Norton. So, anyway, it installed fine and started scanning, but it took a really long time. I let it finish overnight, and when I woke up, it had restarted. But it said that the computer couldn't start and something needed repaired. So I clicked repair, and about an hour later, it said that it couldn't repair. I could click either 'finish' or 'cancel.' I clicked 'finish' and then the computer turned off. When I turned it back on, a black screen appeared that said I could repair, or run Windows normally. I tried the 'repair' again a few more times, but nothing happened. So, I tried 'run Windows normally' and it seemed to start loading up. It showed the Windows logo, then the screen turned black, and then it showed the Asus logo. After that, it just kept doing that in a loop.
I tried to run Windows in Safe Mode with Networking. That didn't work; it acted the same as when I clicked 'run Windows normally.' I talked to a man from Norton Support, who said that my computer must have a corrupt file or something. But all of this happened after I installed Norton. Before, my computer ran a little slowly, but acted perfectly fine otherwise. My cousin, who has an HP, had the same (or similar) problem, and had to have a technician come out and restore the computer to factory settings. I've even tried doing that on mine, clicking f8 and restoring it, but it doesn't do anything.
Thanks for your help!
