08-10-2011 12:31 AM
I have 3 computers with N360 Version 4. I purchased download of N360 Vers.5 Premium for 3 computers. Installed
successfully on Laptop running Windows 7, also on desktop running XP. Unsuccessful with other desktop running Vista.
Got as far as Download manager showing briefly "initialising" then briefly "installaton complete" Nothing happens after that.
Download file appeared on desktop. I note that in some cases uninstalling of older version is recommende? Please help.
Solved! Go to Solution.
08-10-2011 01:09 AM
This may be because the old version has not been completely removed. You can download and run the Norton Removal Tool to uninstall the old version and any failed install. To download and run the Norton Removal tool, refer to the following Support Article:
After you run the Norton Removal Tool and restart the computer, install the Norton 360 Premier product.