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76bowman
Posts: 3
Registered: ‎11-25-2012
Accepted Solution

Installing Norton 360 on another computer

I recently renewed my subcription to Norton 360 on my computer, but cant get it to download to a second computer.  The other computer has Norton Antivirus.  Does this matter?  I keep coming up with a certificate error.

yank
Posts: 9,874
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Installing Norton 360 on another computer


76bowman wrote:

I recently renewed my subcription to Norton 360 on my computer, but cant get it to download to a second computer.  The other computer has Norton Antivirus.  Does this matter?  I keep coming up with a certificate error.


Hi 76bowman,

Please clarify, the second computer you are trying to download N 360 onto already has NAV installed and the computer with the NAV installed is throwing the cert error?

 

Visitor
76bowman
Posts: 3
Registered: ‎11-25-2012

Re: Installing Norton 360 on another computer

yes that is correct

yank
Posts: 9,874
Kudos: 2,159
Solutions: 501
Registered: ‎12-02-2009

Re: Installing Norton 360 on another computer

Hi 76bowman,

 

If you use Identity Safe for your Logins, please back it up (export) the data so it can be Restored (Imported) after you install a fresh copy of N 360.

Plese remove the copy of NAV you have installed, using the Control Panel uninstall via Add/Remove or Programs & Features.

Download and run the Norton Remvoal Tool once and reboot after it is completed. The NRT can be found here: https://www-secure.symantec.com/norton-support/jsp/help-solutions.jsp?docid=kb20080710133834EN_EndUs...

Navigate to www.nortonaccount.com on that computer and click on the yellow download button.  This should download , instal and activate a fresh copy of N 360 on your system.

Please run liveupdate (rebooting when requested) until it reposnds "no updates found".

 

Let us know how it goes.

Visitor
bjkaufman
Posts: 6
Registered: ‎11-25-2012

Re: Installing Norton 360 on another computer

I'm having a similar problem.  i have one seat left, which I'm trying to install on my laptop.  After I start the download a message screen comes that reads " Norton Download Manager has encounter a problem and needs to close,,,,"  I've tried numerous times and get the same result.

Visitor
76bowman
Posts: 3
Registered: ‎11-25-2012

Re: Installing Norton 360 on another computer

Worked great, thanks for the help