04-11-2012 09:29 AM - edited 04-11-2012 09:59 AM
Well, Here's the problem:
When I go to Support on Norton 360 v 6 console and select Get support-Norton as always checks installations and configuration, then I get this box: Norton Autofix: Attention: We have failed to fix (1) item. Internet Connectivity Host File Cleanup Result: failed. Please Open support webiste for further assistance. Please note: My internet works JUST FINE.
When I click on it, I get to a Virtual Assistant. Instead, it should have redirected me to a page when I can log in to a liveChat.
I called to Norton, they have accessed remotely my PC, after uninstalling and reinstalling a fresh copy of Norton 360 V6 and checking for the latest updates from Norton webiste, the problem appears again, that's when I click on "Get Support" button. The agent from Norton told me that that when he went to:
-go to etc
-host file is missing only imhosts is available.
Now. I contacted technical support from At and T. They have remotely accessed my PC. They have told me that this file missing is not of a big deal at all. This was some temporary file. This is a glitch in Norton. Because by clicking on the Get support button I should be going here:
Instead it directs me to a Virtual Assistant. Message , showing the photo of a guy, with :
Hi, I'm Nathan. How can I help?
This is not a big deal issues, I guess, but how can it be fixed?
Solved! Go to Solution.
04-11-2012 11:16 AM
I'm not really sure what is going on, but you might just want to run the Microsoft Fix-it Tool that resets the hosts file to its default setting. Malware sometimes places entries in the hosts file to prevent the computer from being able to access security vendor websites. Likewise, some security programs, such as Spybot Search and Destroy, add entries to the hosts file to prevent the PC from being able to access known malicious sites. Would either of these possibilities apply in your case?
04-11-2012 11:33 AM - edited 04-11-2012 11:45 AM
Thanks for reply!
I am runing Windows 7 Home Premium, sp1.
I never had Spybot being installed on my PC.
Thing is that At and TConnectTech techical support agent has remotely accessed my PC, and the agent didn't find anything wrong.
Can I please ask you or anyone who is reading this post to go to your "Support" section-get support on your Norton 360 v6 console? If you did, what message did you get?
Well, the thing that it directs me to a Norton virtual assistant.
I would think that that's the Norton glitch. Perhaps, they didn't rpovide the right URL for Norton to go to?
04-11-2012 11:58 AM
You know what? Apparently, Norton, I think, has somewhat incorrect instructions when it said -host file clean up failed , take a This is exactly what's happening, where it directs me to a virtual assistant, so is the instruction says, take a lookat this:
Norton Support Web site also contains useful links to the product manual, the Norton Account, the Norton Forum, and the spyware help under Additional Resources.
In the Norton 360 main window, click Support.
In the Support drop-down menu, click Get Support.( That's what I did)
Follow the on-screen instructions. (That's where I get error-Autofix- Internet connectivity Host file cleanup failed)
In the Norton Autofix window, click Open Support Web Site.
The Norton Support Web page appears.
Follow the on-screen instructions.(That's where Virtual assistant appears, instead of livechat)
04-11-2012 12:27 PM
The page featuring Nathan is the Norton Support landing page, and it is the page to which you will be directed by the Autofix Tool. If you need to use chat, click the "Contact us" link in the lower right corner.
04-11-2012 01:05 PM
never mind! I just had a session with Norton agent over the livechat!
He fixed the issue! Apparently, some host file was somehow deleted and he replaced it!!