03-29-2009 08:41 PM
A few weeks ago I began receiving 0xc0000005 errors whenever I closed Internet Explorer 7. No matter what I do I cannot get rid of them. I have come to the conclusion that Internet Explorer 7 software is somehow conflicting with Norton’s Anti-Phishing Toolbar software. Let me explain.
I can easily stop these 0xc0000005 error messages cold by disabling (unchecking) IE’s “Enable third-party browser extensions”. But doing so then causes Norton 360 Anti-Phishing to turn off and to generate its own error messages – called At Risk messages. If I respond to these Norton At Risk messages and turn Norton 360’s Phishing Protection back on - which also turns the Anti-Phising toolbar back on - then I’m back to receiving the 0xc0000005 error messages from IE7. I either get errors from IE7 or from Norton 360. Grrr.
Right now, I’m browsing the Web without the benefit of Norton 360 Identity Protection products - Phishing Protection or Web Site Authentication.
Please help.Windows XP Home with SP 3
Norton 360, ver 2.0
Solved! Go to Solution.
03-29-2009 09:42 PM
03-30-2009 12:31 AM
Thanks for the advice. That will be my last resort - upgrading to ver. 3. I really shouldn’t have to spend $80.00 for an upgrade just to get Norton 360 ver. 2 to work properly. Besides I have almost two years left on my current subscription. Internet Explorer 7 works perfectly until I add on Norton 360’s Anti-Phishing Toolbar. That's when I start getting those pesky 0xc0000005 error messages at shut down of Internet Explorer. I'm hoping a reader of this message board will come through with a much cheaper fix.
03-30-2009 01:16 AM
03-30-2009 03:57 AM
Thank you very much. Yes, the upgrade to Norton 360 version 3 was free. (I like free.)
Well, replacing version 2 with version 3 was the solution! Those Internet Explorer 0xc0000005 error messages are gone and both Internet Explorer and the Norton Toolbar are once again holding hands and behaving very nicely. Knock on wood!
This case is closed.