11-14-2010 08:02 AM
First of all I know it's an old version, but it's the only one available to me through my ISP at this time.
Back on topic:
In the time I've used Norton 360 I've never had any major issues, every program has started up without problems and it hasn't hindered my gaming nor any of the work I've done on my computer.
A few days ago I bought a copy of the new game of the COD series, Black Ops, and it has been a headache for me, as everytime I want to run it with Norton360 on I get directx errors and ingame freezes.
So everytime I want to play Black Ops I need to shut off every single thing related to Norton in MSconfig and restart, then I'm able to play the game flawlessly.
I've tried asking Activision/treyarch (the creators of the game) for assistance, but all they said was:
"We cannot provide support for the use of the game behind an anti-virus program as this exact program can cause issues with the game. The program should be disabled when playing the game. If you would like to utilize the game with the program, then try contacting Norton to see if they can allow the game through on the anti-virus software."
So here I am, asking for help on the Norton forums as it was recommended. I also tried using steampowered forums as there might have been someone else with the same issue as me, but all they could come up with was changing Anti Virus Program or deleting Norton and stuff like that. With the stability and security Norton has provided me over the years I don't see that as an alternative.
I'm fairly sure that you know what I'm wondering about by now but I'll toss in the question anyway:
How do I make Norton 360 work along side Black ops, how do I fix things so it does not cause directx issues for me?
The Norwegian Viking.
11-14-2010 02:47 PM
Welcome to the Norton Community
N360 is up to version 4 and version 5 is in beta now. Does your ISP still support version 2? Have they gone on to another security company perhaps? What ISP is this? If the ISP is still supporting N360, then they should be up to date at least to some version of version 4. I know that ISP's are usually a little behind in their product updates, but being 2 years behind is quite a lot.
Have you updated your direct x lately? What operating system and service pack are you using and is it 32 or 64 bit? My son plays that game without any problems, but he is using version 4. That's a relatively new game, so everything on your computer needs to be kept up to date as far as vid drivers etc. Does your computer meet the minimum requirements for the game?
I would suggest that you run dxdiag and see if you are having any problems with your direct x.
If you have a current valid license for N360, you can get an update for the program. I would contact your ISP for instructions on how to get version 4 if they are still supporting Symantec Security program for N360. An ISP should know that a 2 year old security program isn't going to keep your computer clean in today's malware world. Thanks.
Success always occurs in private and failure in full view.
11-15-2010 12:45 AM
I've a query on the use of previous software versions of N360.
As the "definitions" are the same for the various software versions.
I have seen an entry on this community; whereby a user could only get a previous version to function, because of an old operating system.
How much jeopardy are you really in, by being tardy on your software updates ?
I do appreciate that the latest version affords the greatest protection.
On the other hand, it appears that most viruses, etc, are inadvertently downloaded from the net, and therefore bypass any existing security, as operator error.
Any observations on my comments appreciated.
11-15-2010 07:28 AM
No errors with DirectX alone, only time I get directx errors is when I have Norton 360 running then try to start Black Ops. My ISP is Telenor Business Solutions. On their page it's only version is v2, which I'm sticking with until they update it. I will ask my ISP for more information about the matter.
As far as keeping my computer clean, it does the job and I have not had any problems with Virus etc. Only issue as mentioned before, is that I'm unable to play Black Ops when Norton is enabled. It also gets updates etc from Liveupdate all the time, so I assume it's up-to-date with the newest virus definitions and such.
My computer specifications are as follows: (simply put of course)
Amd athlon II x4 620 @ 3.2ghz
Radeon Hd 5750
Windows XP Pro SP 3
My issue is not about virus, it's one of Norton's features(or all) which is causing directx error messages when trying to launch Call of Duty: Black Ops. Only time I'm able to start Black Ops is when Norton is disabled completely.
No other program or feature gets any issues or errors while Norton is running.
11-15-2010 04:01 PM
The problem may be that since your N360 is so old, it can't properly handle the game. I've also inquired from Symantec to see if they still have a relationship with your ISP. It does seem very odd that your ISP is offereing such an old version of the product. Is this by any chance a corporate version of the program that you are running?
Success always occurs in private and failure in full view.
11-16-2010 05:23 AM
This is information which is lost for me, I only remember buying the license a couple of years ago on their homepage, www. online.no. I assume if there was any newer version available through them it would automaticly get updated where I'm able to download and activate my copy. This package contains 3 copys of Norton360 that I can use on my 2 pcs and my Dads laptop. (same household)
11-25-2010 12:19 AM
For time being, try to add the COD program folder to the Scan Exclusion list of Norton 360 2.0. You can refer to the instructions from the following Symantec KB:
Let us know if this worked for you.
12-05-2010 10:23 PM
I decided to do a full reinstall of steam and my black ops seem to work with norton 360 now, so I decided to stick with v2.0 atm as I do not wish to reinstall things now, as my sparetime is very limited. Thanks for the tip though, it may come in handy in the future :)