Norton 360

[Nonie]

My Dell laptop is set up so each person signs in and has their own email and program settings. (User accounts) The 2 users have computer administrator account types.  When I load Norton 360.3 it only is usable on the account I signed on with.  The other account it is not usable and the tool bar isn't available on the internet.  If I load Norton 360.3 as the other computer administrator the same thing happens to the other person.  I've tried giving myself a limited account and that didn't help either.  Any idea what could be going wrong?

[PapauZ Norton Fighter]

What is the exact version number of your 360 (Help & Support -> About menu, like this: 3.5.2.11)?

And which Windows OS and Service Pack do you use?

[Nonie]

Hopefully I have what you need now. 

I have Norton 360.3.8.0.41    Dell Inspiron 9300, Windows XP Professional, Service pack 3.  Office 2003 applications and internet explorer 8. 

[PapauZ Norton Fighter]

If you turn on the Guest user, and log with that in, do the same happens? Or does it work correctly?

[Nonie]

No guest doesn't work correctly either.  Guest and I both have a Norton icon on my desk top but it doesn't work.  The Norton icon is missing in the task manager. And as I said before the tool bar isn't available when I go to the internet.

[PapauZ Norton Fighter]

I assume from your first post that you have installed N360 recently? What was the security product you used before? And how did you removed it (most security programs have extra remover application, like the Norton Removal Tool)?

[Nonie]

I had Norton 2009.  I believe it did the uninstall.  I can use this tool you sent and reinstall it again to be sure.  What if I have something hanging from previous versions.  Oh, and yes N360 is installed now.  I'm working under the user who appears to protected. 

[PapauZ Norton Fighter]

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Nonie wrote:

I had Norton 2009.  I believe it did the uninstall.  I can use this tool you sent and reinstall it again to be sure.  What if I have something hanging from previous versions.  Oh, and yes N360 is installed now.  I'm working under the user who appears to protected. 

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Sometimes left over files from previous versions/other security suites can cause troubles... To see that if this is what causing the error you have you can try to use the removal tool.

Here are the detailed steps to do it:

1. Download Norton Removal Tool (www.norton.com/nrt) and the latest Norton 360 version (www.norton.com/n360s_3 /Standard/ or www.norton.com/n360p_3 /Premium/)
2. Uninstall Norton 360 via Control Panel -> Add/Remove Programs
3. Reboot
4. Run the Norton Removal Tool 2-3 times to erase all the remaining files and registry keys (This will remove every other Norton products as well!!!!)
5. Reboot
6. Install Norton 360 by the downloaded setup package, and activate it with your product key
7. Run Live Update manually until you get no other updates

Let us know the results.

[Nonie]

Sorry it didn't work.  I ran the removal tool 3 times.  Then used the setup I had downloaded to my PC.  I was not asked for my product key.  Some how it still knew who I was.