Just got google redirection virus 63.209.69.107 - Pls help

jud109 · ‎09-22-2012

Just got this virus 2 hrs ago on google, but also on other search engines. Norton security suite did not stop it. Been running full scan now for 2 hrs, has not found it. Googled virus, saw advice to download norton power eraser, but checked this forum first and saw Quads' warning not to run if you really don't know what you're doing. Google searches going to sites like: beesq.net, howtofolk.com, search many.com. Example of google search for "weather" took me to: http://63.209.69.107/search/web/weatehr/a22/46938-10090/v5.

Have windows xp home, sp3. Please help. Thanks a lot.

jud109 · ‎09-22-2012

Additional info: SONAR detected suspicious activity on full scan, the program is bkrtgifz.dll

Can someone pls help? thanks

Quads · ‎07-21-2008

Can you give the location bkrtgifz.dll is detected from by Norton??

Quads

jud109 · ‎09-22-2012

Thanks for responding Quads. Norton file insight doesn't indicate where it is located, origin is not available.

Quads · ‎07-21-2008

In the History it will tell you where the file was located.

Quads

jud109 · ‎09-22-2012

History didn't show it, but I searched for it and found it. Created 9/22/12. Here it is:

c:\documents&settings\Judy\localsettings\ApplicationData\Help\Google

Quads · ‎07-21-2008

ANY other user other than the thread starter is not to use any instructions, scripts or proceedures, The work though in cleaning a system is individual and only for that system due to a number of factors.

Unfortunately, with the amount of threads means the waiting time is longer, Norton continually Blocking files won't hurt your system but is is just annoying, Please wait and be patient. I am trying to keep up, spending hours here to script and clean machines on a first come/first served basis. If you or someone adds to your thread It will be pushed back in line due to the new update. I use the boards in reverse to what is seen

Please do not run any tools unless instructed to do so.

We ask you to run different tools in a specific order to ensure the malware is completely removed from your machine, and running any additional tools may detect false positives, interfere with our tools, or cause unforeseen damage or system instability. Do as the instructions ask nothing extra or run things twice
If I ask a Question just answer it, don't run anything unless it states.
Major steps used:

1. Find

2. Break

3. Destroy

4. Cleanup (including system as a whole)

Please read every post completely before doing anything.

Pay special attention to the NOTE: lines, these entries identify an individual issue or important step in the cleanup process.

Logs from malware removal programs (OTL is one of them) can take some time to analyze. I need you to be patient while I analyze any logs you post. Please remember, I am a volunteer, and I do have a life outside of these forum, (sometimes )
Attention to detail is important! Since I cannot see or directly interact with your computer I am dependent on you to "be my eyes" and provide as much information as you can regarding the current state of your computer.