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married51
Posts: 3
Registered: ‎01-02-2012

Licenses installed on old computers

I have all three of my licenses "installed" but only one computer left that I know it is installed on.  How can I find out where Norton thinks it is still installed and how do I release those so that I can reinstall them on my new laptops?  Thanks

dickevans
Posts: 11,760
Registered: ‎04-08-2008

Re: Licenses installed on old computers


married51 wrote:

I have all three of my licenses "installed" but only one computer left that I know it is installed on.  How can I find out where Norton thinks it is still installed and how do I release those so that I can reinstall them on my new laptops?  Thanks


Welcome,

You can use your MyNortonAccount or Norton Management to release the two subscriptions that are assigned to nonfunctioning computers. If you have any problems you can also contact customer support

http://www.norton.com/chat

and they should be able to resolve the problem

Keep us posted

Dick
Win7x64 SP1 current NIS V21
Visitor
married51
Posts: 3
Registered: ‎01-02-2012

Re: Licenses installed on old computers

Thanks, but I can't find the list of all three subscriptions to choose from.  It just says 3 installs, 0 available

yank
Posts: 9,327
Kudos: 2,042
Solutions: 467
Registered: ‎12-02-2009

Re: Licenses installed on old computers

Hi married51,

 

Please go to Norton Mangement - it sounds like you are in Norton Account.  Norton Management shoujld be a widget on the right side of your N 360 main page.  It should show the name of the three systems it is installed in on the Home Tab and the My Account Tab > Product Details. You can use the Trash Can (Remove License) to remove old systems from the license.

 

Let us know how you get on.

huwyngr
Posts: 20,984
Topics: 1,000
Kudos: 2,715
Solutions: 368
Registered: ‎04-13-2008

Re: Licenses installed on old computers

married51,

 

If you can't identify which is which computer of those listed when you look at Norton Management one of the Norton Staff suggested that the easy way to deal with this, especially since you only have one computer still active, is to use the Dustbin to deactivate all three computers and then from within your active computer to open up the Norton Main Screen and click on Support / Subscription Status.

 

I think this should reactivate that installation automatically but if it does not then you can just click on Renew and wait a moment for words like Have existing Key and enter that key which you can read in Norton Management -- in fact you can use the normal windows commands to copy it from the Norton Management and paste it into the space in Renew ..... and the system will break it down into the groups; you don't have to do that.

 

Once you have things sorted out I suggest you give that computer a user friendly name in Norton Management and do that each time you use a new activation.



Hugh