Norton 360

[GRALISTAIR]

I have a subscription until October 2012. Live updater stopped working. I did the fix and downlaoded intelligent updater. All was good for about 5 days. It stopped working again. I repeated the process and downloaded the very latest intelligent updater. All was good for about 4 days and it stopped working again. Once again I downloaded intelligent updater -last night. Why is this happening?

Windows XP- Norton 360- subscription valid for 11 months- Norton customer for over 10 years

Graham A. Howarth

(extremely frustrated)

[prasanna_a]

Hi,

With regards to the issue, do you get any error messages for live updating not running/completing?

If you can provide us with some info on your product version number(Main UI->Support->About) we can definitely suggest you some solution.

regards,

Prasanna

[GRALISTAIR]

I will have that information for you in about 1 hour.

[GRALISTAIR]

Unfortunately discarded my notes so will have to go from memory.

Windows XP, Norton 360 v 5.0

Norton has encountered an internal program error

Error 8920, ??? 

Start troubleshoot

No oneclick fix available.

Go to Norton Website and download latest defintions. Save to desktop. Double click and then go to Run Live Update

File latest was 2071126-007--v5i32.exe

Currently running OK. If it happens again I will make copius notes

[GRALISTAIR]

OK so it has happened again. After 2 days of working I come home and Norton says last update 9 hours ago - it shouldn't as it usually says about 3 minutes or so.

I select manually - Run Live Update. Downloads about 126 Megabytes. Message says "Not all updates successful" View summary. NAV definitions failed to complete (pulse updates and activity map -success)- Tech Support.

An error has occurred with Norton 360 v 5.0 Error 8920,201

Begin support session

No automatic solutions

Launch support website

Error (8920,201) Norton LiveUpdate was unable to install an update" when I run Live update in Norton 360 v 5.0 - Go to update pages - download file to desk top - double click etc.

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

If it's just a matter of getting the occasional message saying that not all updates completed successfully, this isn't something you need to worry about at all: LiveUpdate is working fine; I wouldn't even go do the manual download of the installer package under those circumstances. There are all sorts of things that can prevent one or two among a batch of LiveUpdates from getting installed--from your computer needing to reboot before a subsequent update can be applied (which you probably don't want happening automatically, while you're away, no matter what Microsoft thinks!) to your Internet connection with the LiveUpdate server getting interrupted by something out in the ether, to the LiveUpdate server getting overloaded for a little while. I'd just reboot, run manual LiveUpdates until it tells you you've got all the latest, and get on with your life.

If it doesn't clear up in a day...then maybe it's time to download the installer package and run it manually.

[floplot Norton Fighter]

Hello

There has been a problem for a few weeks now with getting live update to install all the updates. Usually running life update manually a few times helps to bring the updates through. Are you getting the pulse updates ok? If you are getting them ok, then you are getting the latest antivirus updates. If you are geting the pulse updates ok, then there is no need to use the intelligent updater then since that only has the antivirus definitions.

Please also check your system time and make sure that it is correct as far as the time, date and location. If there  are any time problems, that could cause a problem getting live update to work correctly.

[GRALISTAIR]

 I'd just reboot, run manual LiveUpdates until it tells you you've got all the latest, and get on with your life.

I do - that is when I get the error message

If it doesn't clear up in a day...then maybe it's time to download the installer package and run it manually.

I think I have done this 4 times now - that is the problem - I should not keep on having to do so.

[DistEd2 Super Bot Obliterator Mobile Master (Norton Mobile Users Discussion Forum)]

OK, I'm getting a bit confused: if you only get the error message when you manually run LiveUpdate, then again, the Automatic LiveUpdate is working fine. Occasional failures of one in a package of updates  to install need to be expected--for the sorts of reasons I listed, most of which are outside of Norton's control as well as yours.

Also...four times over what time period? If you've used Norton for years and never had this happen, and now all of a sudden it's happening four times in a matter of a few days, then you indeed are having a problem you shouldn't be. If it's happened four times over the last month, then that's probably within the scope of normal operation--again, due to factors in your computing environment that Norton cannot control. Where you fall along that spectrum is going to make a great difference in terms of what solutions we need to explore, so we're just trying to figure that out.

At the beginning, your post sounded as though Automatic LiveUpdate simply wasn't running for you anymore, and with hints at a particular error code that might have led us in a certain direction. Yesterday, when you posted the actual log data, it seemed to suggest normal operation. We may just have to go through a few more rounds of question-and-answer before a clearer picture of which it is begins to emerge. Any additional detail you can provide may also help.

[GRALISTAIR]

4 times in the last 10 days. - 10 days ago I checked it and it said definitions were 9 days old. That was a flag. So I ran manually and got the error. It is not updating automatically and I got errors when doing manually.

I have used Norton for years and always updated manually until about 2 years ago when I upgraded to Norton 360. I also have this on my United Kingdom computer but not going home until xmas to check that that computer is OK. For the last two years or so with N360 I have had no problems and it updates every few minutes automatically. 10 days ago I got a little flag saying Norton needed attention. I opened it up from running in the background and it said virus definitions were 9 days old - may have been a day or two more - I have forgotten exactly. Last night was the 4th time in about 10-12 days. I got a little concerned. If it is normal then that is OK - I just have never in the last 2-3 years seen it behave like this. The Pulse updates and the map always update correctly. It is just the definitions. The file size always seems to be about 126Mb. Hope this helps